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Customer Support Associate

2 months ago

Gurgaon, India OneKEE Full time

**JOB SUMMARY / OVERVIEW**:
A Customer Service Associate is a critical part of our mission to deliver timely, accurate, and professional customer service to all customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers.

**KEY RESPONSIBILITIES AND ACCOUNTABILITIES**:

- Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
- Ability to empathize with and prioritize customer needs
- Demonstrates interpersonal skills with a diverse customer base
- Demonstrates conflict resolution, negotiation, and de-escalation skills
- Demonstrates ownership to resolve challenging customer issues, escalating when necessary.

**Requirements**:
Problem-solving skills
Ability to handle stress well
Ability to listen and pay attention to details
Possess a pleasant and clear speaking voice, coupled with fluency in Hindi & English.

**Job Types**: Full-time, Permanent, Fresher

**Salary**: ₹15,000.00 - ₹19,000.00 per month

**Benefits**:

- Provident Fund
- Work from home

Schedule:

- Day shift
- Evening shift
- Night shift
- Rotational shift
- Weekend availability

Application Question(s):

- Do you have your own laptop and Wi-Fi connection at home?

**Language**:

- English (required)
- Hindi (required)

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