Telly Caller
1 month ago
**Customer Communication**:
- Provide accurate and timely information to customers regarding products, services, policies, and procedures.
**Issue Resolution**:
- Identify and resolve customer issues and problems effectively and efficiently.
- Escalate complex or unresolved issues to higher-level support or management when necessary.
**Product Knowledge**:
- Develop and maintain a deep understanding of the company's products or services to assist customers effectively.
- Stay updated on product changes, updates, and new releases.
**Documentation**:
- Document customer interactions, issues, and resolutions in a clear and concise manner. Maintain accurate and up-to-date customer records.
**Training and Guidance**:
- Assist customers with product usage and provide guidance on troubleshooting common problems. Educate customers on features and functionalities to enhance their overall experience.
**Feedback Collection**:
- Gather customer feedback and insights to help improve products, services, and overall customer experience. Report recurring issues or trends to the relevant teams within the organization.
**Team Collaboration**:
- Collaborate with other departments, such as sales, marketing, and product development, to share customer insights and feedback. Work closely with colleagues to ensure a unified and positive customer experience.
**Policy Adherence**:
- Adhere to company policies and procedures while assisting customers.
- Ensure compliance with any legal or regulatory requirements related to customer support activities.
**Continuous Improvement**:
- Proactively identify opportunities for process improvement within the customer support function. Stay informed about industry best practices and customer support trends.
**Customer Advocacy**:
- Act as a customer advocate within the organization, representing the needs and concerns of customers to help improve overall customer satisfaction.
**Time Management**:
- Prioritize and manage time effectively to handle multiple customer inquiries and issues simultaneously.
**How to Apply**:
To apply, please submit your updated resume to
**Salary**: ₹12,000.00 - ₹15,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Leave encashment
- Paid sick time
Schedule:
- Day shift
**Education**:
- Diploma (preferred)
Work Location: In person
**Speak with the employer**
+91
7397869806
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