Business Operations Associate

2 weeks ago


Bengaluru, India IFIN GLOBAL pvt ltd Full time

Skills
- SAP, Order Management, SFDC

The Aruba Order Operations Specialist works in a multi-cultural and fast-moving business environment, supporting Aruba’s Customers, Partners and internal stakeholders, within the areas of Order Management & Pre-Order/Post-Order Care. He/she is located in a central team and has a wide variety of responsibilities, including the following:
Order Processing & Backlog Management Accountability
- Accurately review inbound purchase orders to ensure compliance with our Order Acceptance Policy
- .Processes purchase orders into sales orders & resolves any electronic order fallout, within communicated SLAs
- Uses company tools & resources proficiently (i.e. SAP, SFDC, Microsoft Office Suite, etc)
- Provides order backlog analysis and summary report to stakeholders recurrently
- Manages exceptions and special requests in the area of Order Management & Post-Order Care
- Coordinates customer’s change requests, per company policy
Financial & Revenue Management
- Ensures all orders are invoiced and closed in the system
- Helps maximize quarterly revenue by collaborating with account stakeholders (Order Prioritization, Managementof Shipped Not Invoiced, Invoice Generation & Delivery)
Communication & E2E Coordination
- The Order Operations Specialist is the main point of contact for Customer, Partner and internal teams, including Supply Chain, Logistics, Legal/Contracts, Tax Dept, Revenue Recognition, Finance, and Sales/Quoting Team
- Provides consultancy and guidance on the Open Order Management cycle and associated processes
- Proactively communicates with customer and internal teams to progress orders within communicated SLAs
- Ensures all SFDC tickets are acknowledged within 4 hours
- Manages & finds solutions to queries and issues raised
Escalation Ownership
- Owns order expedite process and performs priority changes in SAP/S4
- Ensures that the OM escalation process is followed properly and efficiently at all times
- Provides clear and proactive communication on escalation status to internal stakeholders
- Proactively escalates any recurring operational issues (IT/Systemic issues, etc.)
Teamwork, Leadership & Collaboration:

- Ensures adequate backup coverage and account handover during vacations and other absences
- Contributes to projects as needed
- Strengthens our collaborative teamwork culture
- Shares gained knowledge with teammates freely
- Actively participates in & contributes to team staff meetings
- Approaches all opportunities with a “can do” and team-centric attitude
- Is self-motivated & focuses on long-term problem-solving vs band-aiding

**Job Type**: Contractual / Temporary
Contract length: 12 months

**Salary**: ₹35,000.00 - ₹45,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Night shift

Ability to commute/relocate:

- Bangalore City, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 4 years (preferred)

**Speak with the employer**
+91 8822879451
Application Deadline: 14/01/2023



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