Call Center Executive

3 weeks ago


Kochi, India Indian Industrial Financing Consultancy Full time

#Answer incoming customer phone calls and take appropriate action for each call

Maintain customer satisfaction ratings based on explicit criteria set forth by the company

Attend mandatory training sessions to stay updated on product or company policy changes

Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input

Input data into the company computer platform to keep each customer record updated

Skills required

Diploma required

Strong computer skills

Excellent interpersonal communication skills

High level of professionalism

Must be available to work some holidays and weekends

Strong problem solving abilities

**Salary**: ₹15,000.00 - ₹18,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Kochi, Kerala: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- tele sales: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- Malayalam (preferred)


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