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Telecaller Executive(Website Process)

1 month ago

Kestopur Kolkata West Bengal, India Fusion Techlab Full time

Fusion Techlab is a leading company specializing in Website Designing, Website Development, Mobile App Development, Game Development, Software Development, etc. We are dedicated to providing exceptional service to our clients and are looking for a motivated Telecaller Executive to join our dynamic team.

**Key Responsibilities**:

- Make outbound calls to potential clients to promote our website services.
- Handle inbound queries and provide accurate information regarding our services.
- Maintain a thorough understanding of our services to effectively communicate with clients.
- Identify client needs and provide tailored solutions to meet their requirements.
- Follow up with leads and ensure timely follow-through on all client interactions.
- Maintain detailed records of client interactions and transactions in the CRM system.
- Achieve daily, weekly, and monthly targets set by the management.
- Collaborate with the sales and marketing team to improve strategies and processes.
- Provide feedback to the management team on client needs and concerns.

**Requirements**:

- Minimum 6 months of experience in tele calling, customer service, or a similar role.
- Excellent communication and interpersonal skills.
- Strong sales and negotiation skills.
- Ability to work independently and as part of a team.
- Proficient in using CRM software and MS Office Suite.
- High level of motivation and a positive attitude.
- Ability to handle rejection and remain persistent.

**Preferred Qualifications**:

- Experience in the website development or digital marketing industry.
- Knowledge of different website platforms and basic technical terms.

**What We Offer**:

- Competitive salary with performance-based incentives.
- Opportunities for career advancement.
- Comprehensive training and professional development.
- Friendly and supportive work environment.

**How to Apply**:
Fusion Techlab is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Pay: ₹7,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Joining bonus
- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (required)
- tele sales: 1 year (required)
- total work: 1 year (required)

**Language**:

- Hindi (required)
- English (required)

Work Location: In person

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