Customer Support Executive

5 months ago


Mohali, India HFN IT Services Full time

**Roles & Responsibilities**:
Help existing and potential customers with their queries about our product and services.

Collaborate with various departments to ensure customer(s) get timely and accurate resolution of their issues.

Update all customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken

Follow up to ensure that appropriate actions were taken on customers’ requests.

Refer unresolved customer grievances or special requests to designated departments for further investigation.

**Generic & Specific Skillset**:
Good command over English and Hindi Language

Knowledge in MS Office**

**Qualifications**: +2/Graduates

**Location: Mohali**

**Salary**: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Mohali, Punjab: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

**Speak with the employer**
+91 7986557224



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