Executive - Customer Relations

2 weeks ago


Tiruchchirappalli, India SK Group of Companies Full time

**Company Name: SK Motors - An Authorised Dealer of HONDA**

**Job Role**: Executive

**Department**: Customer Relations

**Job Location**: Trichy, Head Office - Service - Kattur

**Gender**: Female

**No of Positions**: 2

**Key Responsibilities**:

- Building and maintaining profitable relationships with key customers
- Overseeing the relationship with customers handled by your team
- Resolving customer complaints quickly and efficiently
- Upsell other products wherever possible
- Keeping customers updated on the latest products in order to increase sales
- Meeting with managers in the organization to plan strategically
- Expanding the customer base by upselling and cross-selling
- Understanding key customer individual needs and addressing these
- Conducting business reviews using CRM programs
- Knowing your competition and strategizing accordingly
- Answer incoming customer phone calls and take appropriate action for each call
- Maintain customer satisfaction ratings based on explicit criteria set forth by the company
- Attend mandatory training sessions to stay updated on product or company policy changes
- Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input
- Input data into the company computer platform to keep each customer record updated

**Requirements**:

- Effective Communication Skill
- Strong computer skills
- Excellent interpersonal communication skills
- High level of professionalism
- Must be available to work some holidays and weekends
- Strong problem-solving abilities

**Job Type**: Full-time

**Schedule**: Day shift

**Education**:Bachelor's degree in Business, Marketing, or a related field

**Experience**:1- 3 years of Proven experience in Automobile industry

**Ability to Commute / Relocate**:Trichy

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Overtime pay
- Performance bonus

Ability to commute/relocate:

- Tiruchirappalli, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

**Speak with the employer**
+91 +91 76394 99944
Expected Start Date: 01/09/2023



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