Voice Chat Process

2 weeks ago

Mohali Punjab, India Talentport recruitment services Full time

**Job Title: Customer Service Representative**

**Company**: Teleperformance

**Location**: MOHALI, CHANDIGARH

**About Teleperformance**:
Teleperformance is a global leader in customer experience management, delivering innovative solutions to help clients enhance their customer interactions and achieve their business goals. With a presence in over 80 countries and a diverse workforce of passionate professionals, Teleperformance continues to redefine the way brands connect with their customers.

As a Customer Service Representative at Teleperformance, you will play a vital role in delivering exceptional customer experiences on behalf of our clients. You will be the frontline support for customers, addressing their inquiries, resolving issues, and ensuring their satisfaction with our services. This role requires excellent communication skills, empathy, and the ability to think quickly to provide effective solutions.

**Key Responsibilities**:

- **Issue Resolution**: Listen to customer concerns, troubleshoot problems, and provide appropriate solutions or alternatives.
- **Product Knowledge**: Develop a deep understanding of the products or services offered by our clients to effectively address customer inquiries.
- **Documentation**: Accurately record customer interactions and transactions in the designated systems.
- **Quality Assurance**: Adhere to quality standards and performance metrics to ensure high levels of customer satisfaction.
- **Team Collaboration**: Collaborate with team members and other departments to escalate complex issues and provide seamless customer support.
- **Continuous Improvement**: Actively seek feedback, participate in training sessions, and stay updated on product knowledge and customer service best practices.
- **Adaptability**: Demonstrate flexibility in handling various tasks and adapting to changes in procedures or client requirements.

**Requirements**:

- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and a customer-centric approach.
- Ability to multitask and work in a fast-paced environment.
- Previous customer service experience is preferred but not required.
- High school diploma or equivalent; higher education is a plus.

**Join Our Team**:
**CONTACT**

**Job Types**: Full-time, Fresher

**Salary**: ₹18,000.00 - ₹33,000.00 per month

Schedule:

- Evening shift
- Monday to Friday
- Night shift
- Rotational shift
- US shift

Supplemental pay types:

- Performance bonus
- Shift allowance

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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