Customer Care Executive

Company Overview

Building Doctor is a leading construction chemical company dedicated to providing innovative solutions for the construction industry. With a commitment to quality, sustainability, and excellence, we specialize in developing and manufacturing cutting-edge construction chemicals that enhance the durability, strength, and performance of structures. As we continue to grow, we are seeking a skilled and motivated Civil Engineer to join our dynamic team.

Position: Customer care executive

Location: Mayiladuthurai

Position Overview

Key Responsibilities
- Listen attentively to customer concerns, complaints, and feedback, empathizing with their perspective and demonstrating a genuine desire to resolve their issues.
- Identify and assess customer needs, recommending appropriate solutions, products, or services to meet their requirements.
- Handle customer complaints and escalations effectively, taking ownership of the issue and working towards a resolution in a timely manner.
- Coordinate with internal teams, including sales, technical support, and operations, to address customer issues and ensure timely resolution.
- Maintain detailed records of customer interactions, transactions, inquiries, and complaints in CRM system, ensuring accurate documentation and follow-up.
- Follow company policies and procedures for customer care and service delivery, adhering to quality standards and service level agreements.
- Stay informed about company products, services, promotions, and policies to provide accurate and up-to-date information to customers.
- Continuously seek opportunities to improve customer satisfaction and service delivery processes, providing feedback and suggestions for improvement.

**Qualifications**:

- High school diploma or equivalent; bachelor's degree preferred.
- Proven experience in customer service, call center, or related field.
- Excellent communication skills, both verbal and written, with the ability to communicate effectively with diverse customers and team members.
- Strong problem-solving and decision-making abilities, with a focus on finding solutions and achieving customer satisfaction.
- Empathetic and patient demeanor, with the ability to remain calm and composed under pressure.
- Ability to multitask and prioritize tasks in a fast-paced environment, while maintaining attention to detail and accuracy.
- Flexibility to work shifts, including evenings, weekends, and holidays, as needed.
- Previous experience in a customer care or call center environment preferred.

**Benefits**:

- Competitive salary
- Health, dental, and vision insurance
- Training and professional development opportunities
- Opportunities for career growth and advancement within the company

Pay: ₹18,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Fixed shift

Supplemental pay types:

- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Sales: 1 year (preferred)
- total work: 1 year (preferred)
- Marketing: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91 9487668446