Supervising Associate

2 weeks ago

Gurgaon, India ACZ Global Full time

**Roles and Responsibilities**
- Develop goals and objectives as well as policies and procedures, seek recommendations for changes and improvements to existing standards, policies, and procedures from Guest relations team.
- Support in developing and organizing customer centric programs. Identify and develop training programs and coordinate training sessions to ensure all the Guest relations & Hospitality teams are trained periodically on Customer experience towards excellence and upgrading their skills in handling customers.
- Participate and be instrumental in leading initiatives to explore new ways of managing Guest relations that enhances employee experience, improve efficiency, productivity, safety and optimise cost.
- Support in managing relationship with Stakeholders, Customers, Vendors, Industry peers and global contacts.
- Demonstrate awareness of, and appreciation for, individual uniqueness and diversity. Provide a friendly, inclusive, service-oriented environment for all team members and service provider staff. Maintain a positive relationship with team members and colleagues. Demonstrate commitment to people development and leadership.
- Develop, delegate and modify the hospitality, events strategies and decisions to fulfil key performance indicators. Manage expatriates business visa invite letters, FRRO(Foreigners Regional Registration Officer), visa extensions, relocation process, lease agreements etc
- Coordinate planning high level events - Town halls, Global leadership visits, Partner confluence, strategic off sites, Global integration events held in India, Executive business meetings and important Client Meetings of internal teams.
- Monitors compliance with approved policies, procedures, and processes; reviews and updates written Guest relations SOPs, instructions and manuals.
- Coordinate with procurement and fiscal management activities associated with Guest relations. Monitors spending on operations related to guest relations and cost accounting basis; recommends and implements corrective spending plans. other related activities.
- Participates in the development and administration of the Guest relations & Hospitality operating budget; supports to propose the recommendation for approval of expenditures.
- Handles customer escalations efficiently to create a continual improvement process in place and responds to emergency situations as required.
- Actively participate in professional forums & events, to gain new market insights, maintain awareness of evolving industry trends and developments in the field of Guest Relation and Hospitality. Support to incorporate new learning /developments as appropriate into Guest relation programs.
- Maintain effective working relationships during all interactions with team/ cross functions and Service provider staff on site

**Skills and attributes for success**
- Should consistently demonstrate Organisation, time management, prioritising and the ability to handle a complex, varied workload
- Exceptional customer service abilities
- Excellent public relations and customer relationship management skills
- Must be a well-organized, detail and customer (internal and external) oriented self-starter
- Excellent communication skills - Should be able communicate clearly and concisely, both orally and in writing.
- Be able to Organize, implement and direct guest relations operations and activities
- Should possess ability to Develop and recommend systems and procedures related to assigned operations.
- Should possess Analytical and problem-solving skills
- Should have strong decision-making ability
- Should possess ability to lead and manage teams and projects
- Should pay attention to detail but also the ability to see the implications for the bigger picture
- Should have a good knowledge of MS Office package.

**To qualify for the role, you must have**
- 5-7 years of managerial experience, with minimum 3 years of experience in managing similar role in comparable organisations, with sound knowledge & experience, in workplace services domain.
- Bachelor's degree in Hospitality/Hotel Management, or equivalent professional level experience

**Ideally, you’ll also have**
- Excellent communication and interpersonal skills.
- Ability to deal with diversified group of people.
- Good organizational and multi-tasking abilities.

Ability to observe business etiquette and maintain a professional appearance.- Role:_Event Executive
- Salary:_ Not Disclosed by Recruiter
- Industry:_Hotels & Restaurants
- Functional Area:_Food, Beverage & Hospitality
- Role Category:_Events & Banquet
- Employment Type:_Full Time, Permanent
- Key Skills- vendor managementTraining Programsevent managementPoliciesCustomer CentricProceduresGuest RelationsEducation
- UG:_Any Graduate

**Company Profile**:
ACZ Global Private Limited
- ACZ Global Private Limited- Company Info- Recruiter Name:_Savitha
- Contact Company:_ACZ Global Private Limited
- Telephone:_6364941793
- Address:_SFS 407, D3-261

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