Avp - Frontline Effectiveness Support Gsc

6 months ago

Bengaluru Karnataka, India HSBC Full time

-Job description

**Business**:Wholesale - CDAO - OMNIA Helpdesk Team

**Open positions**:1

**Role Title**: AVP OMNIA Helpdesk GSC

**Global Career Band**:5

**Location **_(Country / City )_**:Bangalore, India

**Recruiter Name**: Sowmya BASAVARAJU

**Why join us?**

Our transformation is about harnessing the very best of technology and innovation, combined with the very best of our people, to create a world class wholesale OMNIA team. We want to drive much better customer, control, and efficient outcomes, retain, and attract the very best talent. Using OMNIA Dashboards for Client Profitability we are creating a Global Client Profitability process that generates RoRWA [**return on risk weighted assets] **metric at Client level for all relationship managers and business teams across CMB and GBM business. We will be able to identify low/high return clients/product/market penetrations to take effective business decisions at Product/business/country level. We will run much more efficient, highly automated/self-serviced processes that we can adapt easily to accommodate all new requirements. Through OMNIA technology and customer visualisation tools we will provide fast, easy access to granular client level data, dashboards, and insights.

**The Opportunity**:
OMNIA Helpdesk Team works in conjunction with Client Profitability Program and CMB/GBM business teams for strategic OMNIA objectives. As Senior Analyst role holder is responsible for resolving complex RM queries both for GBM and CMB business, escalate queries to appropriate Subject Matter Experts were required. Work closely with various upstream teams for faster query resolutions for RMs and understand/analyse root causes to advise for sustainable solution. Develop in-depth understanding of business/products, data source and IT infrastructure of the systems that feed the RoRWA dashboard. Continuously review process improve the service delivery timeframes and identify areas of improvement.

The vision for the Client Profitability Program is to deliver best in class service to all relationship managers for queries on their portfolio returns to derive and support business growth. It is through single dataset on OMNIA dashboards for reporting & analysing client level returns.

**What you’ll do**:
**Service Delivery**
- Front end RM queries on the RoRWA Dashboard and provide critical support to navigate / respond to / direct RM queries
- Investigate and triage RM queries on client profitability and RoRWA, including root cause diagnosis on queries made regarding CP Systems and forwarding queries to relevant teams as needed
- Must carry ‘ambitious’ mind set to work on various change initiatives
- Resolve RM queries
- Resolve queries related to RoRWA dashboard usage; escalate performance issues and manage troubleshooting related to the RoRWA dashboard
- Resolve queries related to RoRWA for source of revenue related data, source of risk weighted assets, liquidity premium, and expected loss data, and source of cost data, which do not require changes in the underlying systems or data
- Communicate on query resolution progress to the RM who initially raised the query. If the resolution is pending with upstream team RM needs to be kept updated on the progress
- Work closely with other Wholesale Data analytics teams to bring synergies on common issues raised by Relationship Managers.
- Develop a strong understanding of the data and IT infrastructure, fundamental understanding of risk-related performance measures, and in particular RoRWA methodology
- Maintain high service standard for resolution of all queries
- Ensure service delivery of the designated finance processes as per the standards set out in agreed SLAs within the HSBC operating framework, considering key operational risks (e.g., people & processes)
- Manage escalations, prepare and present informative report to the Leadership team
- Ensure operational efficiency and improved productivity, utilising where possible, process improvement methodologies

**Stakeholder Management**
- Serve as a key connecting function with Frontline business, maintain a high degree of prioritisation, engagement, and communication at all the time.
- Ensure service to RMs is delivered as per the agreed Service Level Agreement (SLA)
- Establish and maintain effective relationships with Business Partners and identify areas of service improvements by maintain regular contact and utilizing feedback mechanisms
- Effectively engage with Subject Matter Experts to ensure timely and accurate query resolution
- Liaise with the Client Profitability team to pass on user feedback and escalate issues through reports and regular contact
- Influence and escalate key customer issues in an effective and engaging way
- Balance demands and requests from different stakeholders against limited available resources
- Adhere to high internal service excellence benchmarks to ensure high customer satisfaction
- Adhere to Group policies, audit, controls, a

  • Avp - Product Marketing Gsc’s

    7 months ago

    Bengaluru, Karnataka, India HSBC Full time

    -Job description **Business**:Asset Management Marketing **Open positions**:1 **Role Title**: AVP - Product Marketing GSC’s **Global Career Band**:5 **Location **_(Country / City )_**:India/Bangalore **Recruiter Name**: Amanpreet Kaur **Why join us?** - The Asset Management Marketing & Client Experience team function is focused on supporting the...

  • Avp - Data Analytics, Gsc’s

    6 months ago

    Bengaluru, Karnataka, India HSBC Full time

    -Job description **Business**:Business Transformation **Open positions**:1 **Role Title**:AVP - Data Analytics, GSC’s **Global Career Band**:5 **Location**:Bangalore **Recruiter Name**:Amanpreet Kaur **Why join us?** - HSBC is one of the world’s largest banking and financial services organizations. We serve approximately 40 million customers...

  • Avp, Regulatory Compliance Cmb and Gbm Gsc's

    6 months ago

    Bengaluru, Karnataka, India HSBC Full time

    -Job description **Business**:Risk & Compliance **Open positions: 1** **Role Title**:AVP, Regulatory Compliance CMB and GBM **Global Career Band: 5** **Location **_(Country / City )_**: India **:Bangalore or Hyderabad **Recruiter Name**:Geetika GUPTA **Why join us?** The Regulatory Compliance (RC) function is a Second line of defence (LOD) function,...

  • Avp - Account Onboarding ,gsc's

    6 months ago

    Bengaluru, Karnataka, India HSBC Full time

    -Job description **Business: Asset Management** **Open positions: 1** **Role Title**:AVP - Account Onboarding*** **Global Career Band: 5** **Location: (Country/City): Bangalore**, India** **Recruiter Name : Amanpreet Kaur** **Why join us?** HSBC Asset management group has a strong heritage and has been in financial markets for 150+ years. The global...

  • Avp, Finance Operations Gsc’s

    6 months ago

    Bengaluru, Karnataka, India HSBC Full time

    -Job description **Business**: CCAR Analytics and Modelling. Global Finance Operations **Open positions**:1 **Role Title**: AVP, Finance Operations GSC’s **Global Career Band**:5 **Location**: Bangalore **Recruiter Name**:Charu Jain **Why join us?** Our transformation is about harnessing the very best of technology and innovation, combined with the...

  • Avp Bfcr

    6 months ago

    Bengaluru, India HSBC Full time

    -Job description **Some careers shine brighter than others.** If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one...

  • Avp Migrations, Gsc’s

    7 months ago

    Bengaluru, Karnataka, India HSBC Full time

    -Job description **Business**:Global Business Legal **Open positions**:1 **Role Title**: AVP Migrations, GSC’s **Global Career Band**:5 **Location **_(Country / City )_**:India, Bangalore **Recruiter Name **:Geetika GUPTA **Why join us?** - Legal Offshore teams in Bangalore and Manila play an important role in supporting the Global Legal Function in...

  • Avp - Alternatives Reporting Gsc’s

    6 months ago

    Bengaluru, Karnataka, India HSBC Full time

    -Job description **Business:.** **AMG Performance Operations** **Open positions:1** **Role Title**:AVP - Alternatives Reporting GSC’S** **Global Career Band:5** **Location **_(Country / City )_**: Bangalore** **Recruiter Name : Amanpreet kaur** **Why join us?** Performance Operations is a part of Global Asset Management which deals with performance...

  • Avp, Finance Operations, Gsc's

    6 months ago

    Bengaluru, Karnataka, India HSBC Full time

    -Job description **Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is,...

  • Avp - Traded Risk Assurance, Gsc’s

    6 months ago

    Bengaluru, Karnataka, India HSBC Full time

    -Job description **Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is,...

  • Avp - Decision Science, Gsc’s

    7 months ago

    Bengaluru, Karnataka, India HSBC Full time

    -Job description Some careers shine brighter than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling...

  • Avp - Mss G&f - Nfr Coe Gsc's

    6 months ago

    Bengaluru, Karnataka, India HSBC Full time

    -Job description **Some careers shine brighter than others.** If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one...

  • Avp -decision Sciences Gsc's

    6 months ago

    Bengaluru, Karnataka, India HSBC Full time

    -Job description **Business**:Analytics** **Open positions:1** **Role Title**:AVP -Decision Sciences GSC'S** **Global Career Band: 5** **Location **(Country / City )**: Bangalore / India** **Recruiter Name**:Geetika Gupta** **Why join us?** - Analytics Decision Sciences team is responsible for handling projects to support the modeling \ forecasting...

  • Avp Migrations, Gsc’s

    6 months ago

    Bengaluru, India HSBC Full time

    -Job description **Business**:Global Business Legal **Open positions**:1 **Role Title**: AVP Migrations, GSC’s **Global Career Band**:5 **Location **_(Country / City )_**:India, Bangalore **Recruiter Name **:Geetika GUPTA **Why join us?** - Legal Offshore teams in Bangalore and Manila play an important role in supporting the Global Legal Function in...

  • Avp - Mi & Regulatory Reporting, Gsc’s

    6 months ago

    Bengaluru, Karnataka, India HSBC Full time

    -Job description **Business**:Group MI & Regulatory reporting Team **Open positions**:1 **Role Title**:AVP - MI & Regulatory reporting, GSC’s **Global Career Band**:5 **Location**:Hyderabad/Bangalore **Recruiter Name**:Sowmya basavaraju **Why join us?** - DAO CoE Shared Services measures and monitors global credit and market risks arising from...

  • Avp - Investment Restrictions Operations Gsc’s

    6 months ago

    Bengaluru, Karnataka, India HSBC Full time

    -Job description **Business**:AMG Bangalore Asset Management team **Open positions**:1 **Role Title**: AVP - Investment Restrictions Operations GSC’s **Global Career Band**: 5 **Location **_(Country / City )_**:India/Bangalore **Recruiter Name**: Amanpreet Kaur **Why join us?** - HSBC Global Asset Management (AMG) have created a strategic program...

  • Avp, Disclosures Assurance, Rcas Ca Gsc's

    6 months ago

    Bengaluru, Karnataka, India HSBC Full time

    -Job description **Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is,...

  • Avp - Commercial Insight & Advisory, Finops Gsc’s

    6 months ago

    Bengaluru, India HSBC Full time

    -Job description **Description - External** **Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be...

  • Avp, Governance and Mi

    6 months ago

    Bengaluru, India HSBC Full time

    -Job description **Business**:FC Surveillance **Open positions**:1 **Role Title**: AVP, Governance and MI -Surveillance COE GSC’s **Global Career Band**:5 **Location **_(Country / City )_**:India/ Bangalore **Recruiter Name**: Geetika GUPTA **Why join us?** - The Offshore Regulatory Compliance team supports compliance officers across the businesses...

  • Customer Support Associate

    6 months ago

    Bengaluru, Karnataka, India Commvault Full time

    **About Commvault** Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks - keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data...