Cxqo Associate

Bachelor's degree
- 0 to 2 years of experience in a contact center or equivalent.
- Ability to work any shift including: nights, weekends and holidays.
- Comfortable working in an ambiguous and fast paced environment.
- This role requires the individual to work from Noida office.
- Must have PAN # and E-Aadhaar
- High attention to detail.

How often have you had an opportunity to be an early member of a team that is tasked with solving a huge customer need through disruptive, innovative technology, reinventing an industry?
CXQO Machine Learning Data Operations associates support the backend non-technical operation of Amazon Go Stores.
Key job responsibilities
- Execute tasks assigned to you on a daily basis by adhering to Standard Operating Procedures (SOPs) and predefined guidelines.
- Participate in process improvement to increase the quality, efficiency, and accuracy of your teams’ processes.
- Partner with your team manager when your work is delayed or blocked due to technical issues.
- Report issues with tools and software to the development team when necessary.
- Maintain strict confidentiality and follow all applicable Amazon policies for securing confidential information.

About the team
Diverse Experiences
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
- Proven record of delivery of performance metrics in an Operations environment
- Practical knowledge of data processing needs and trade-offs
- Experience with root cause analysis
- Experience driving process improvement initiatives and/or Lean/6 Sigma training