Implementation Egineer

As passionate about our people as we are about our mission.

What We’re All About:
Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live.

What Makes Q2 Special?
- Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.

Q2 is seeking an Implementation Engineer who will Responsible for implementing Q2’s Ebanking Solutions in order to align with the business requirements of our customers. You will be exposed to a highly customizable product on multiple platforms that are configured/engineered differently for each customer. Must be exceptionally detail-oriented, an energetic self-starter who can work independently and in a group setting. This work is performed out of our Implementations Solution Center in Austin and does not require travel.

RESPONSIBILITIES:

- Partner with clients and internal teams to understand business requirements and direct the configuration duties
- Develop and perform quality assurance check points within your team to ensure quality and timely delivery
- Take ownership of your team’s business results by developing and leading training and execution plans
- Monitors and impacts key metrics and efficiencies
- Problem-solve routine to complex issues
- Establish strong working and strategic relationships to socialize initiatives and get buy-in across functions
- Provide Level 2 and 3 support to other team members
- Create and implement tools that increase quality, security and productivity
- Track status and provide updates in relation to overall implementation process
- Work closely with Development and other teams to ensure client satisfaction and on-time delivery
- Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to

EXPERIENCE AND KNOWLEDGE:

- Bachelor’s Degree in related field or equivalent experience
- Typically requires 4+ years of related work experience
- Strong MS SQL skills: Understanding of DB Design and TSQL query language as related to Enterprise software configuration, installation and debugging
- Operation System, Hardware configuration and Network troubleshooting skills required with packet analysis valued
- Configuration and deployment experience with Web Services
- Some knowledge of HTML helpful
- Data migration experience a plus
- VMware experience valuable
- Experience with Python and other scripting languages
- Familiarity with iOS and Android mobile platforms helpful
- Strong troubleshooting, diagnostic and analytical skills for problem solving
- Attention to detail, exceptional follow-through, the ability to prioritize, stay organized, and multi-task in a fast-paced environment
- A relentlessly positive disposition
- Excellent people and teamwork skills
- Ability to train individuals 1-on-1 and in a classroom environment
- The ability to remain calm, diplomatic, and cooperative under stressful conditions
- Strong written and oral communication skills
- Financial Services experience
- Enterprise Software experience

LI-SM1

LI-Hybrid

Health & Wellness- Hybrid & Remote Work Opportunities- Flexible Time Off- Career Development & Mentoring Programs- Generous Retirement Benefit Plans, including a company-matching HSA program.- Health & Wellness Benefits, including a 12-weeks of parental leave for eligible new parents- Community Volunteering & Company Philanthropy Programs- Employee Peer Recognition Programs - “You Earned it”

How We Give Back to the Community:
You can learn more about our Q2 Spark Program, Q2 Philanthropy fund, and our employee volunteering programs on our

Q2 Community page
- Q2 supports dozens of wide-reaching organizations, such as the

African American Leadership Institute

,

Ladders for Leaders

, and

The Trevor Project

, promoting diversity and success in leadership and technology. Other deserving beneficiaries include

Resource Center

helping LGBTQ communities,

JDRF

, and

Homes for our Troops

, a group helping veterans rebuild their lives with specially adapted homes.
- At Q2, our goal is to be a diverse and inclusive workf