Back Office Telecaller

3 weeks ago

Hatiara Kolkata West Bengal, India DENOVO INSTITUTE Full time

**Job Opening for Back Office cum Tele caller**
- **Post**:Back Office cum Tele caller.**
- **Gender**:Male or Female.**

**- **Age Eligibility**:20 to 40.**
- **Minimum Qualification**:Graduation in any field.**
- **Must Be**:Communicative, Positive Attitude**, **Highly Motivated & Good Personality.**
- **Shift Timing**:9:00 am to 7:00 pm.**
- **Working Day**:Monday to Saturday.**
- **Fluent in Language**:English, Hindi & Bengali.**
- **Minimum Experience**:1 year Experience in this post.**
- **Location**:Must be within 10 kilometres from job location.**

**The job role of a Back Office cum Telecaller in an education institute encompasses a combination of responsibilities related to administrative tasks and telecommunication. Here are some key aspects of the job role**:
**Telecalling Responsibilities**:
Conducting outbound calls to prospective students, providing information about courses, admission procedures, and addressing inquiries.

Following up with potential students who have expressed interest in the institute.

Scheduling appointments for campus visits, counseling sessions, or other enrollment-related activities.

**Back Office Administrative Tasks**:
Managing and maintaining databases of student information, ensuring accuracy and completeness.

Coordinating with other departments to streamline the enrollment process.

**Data Entry and Documentation**:
Inputting data into the institute's database, CRM system, or other relevant software.

Ensuring the accuracy and completeness of student records.

Handling document verification and maintaining proper documentation for enrolled students.

**Appointment Scheduling**:
Coordinating and scheduling appointments for counseling sessions, interviews, or any other meetings.

Managing calendars and ensuring effective communication with students regarding scheduled appointments.

**Follow-up and Feedback**:
Following up with students after enrollment to gather feedback and address any post-enrollment queries or concerns.

Collaborating with the front office and counseling staff to provide comprehensive support to students.

**Information Dissemination**:
Keeping up-to-date with information about courses, programs, admission requirements, and any updates within the education institute.

Communicating this information to prospective students during telephonic interactions.

**Customer Relationship Management (CRM)**:
Utilizing CRM tools to manage student interactions, track progress, and maintain communication history.

Collaborating with other staff members to ensure a seamless flow of information and support for students.

**Coordination with Other Departments**:
Collaborating with academic departments, admissions, and other relevant units to ensure smooth coordination of administrative processes.

Providing necessary information to different departments for better decision-making.

**Adherence to Policies and Procedures**:
Ensuring compliance with the institute's policies and procedures related to admissions, documentation, and data management.

**Achieving Targets and Reporting**:
Meeting or exceeding targets related to enrolment and telecalling.

Generating reports on telecalling activities, enrollment statistics, and other relevant metrics.

**Job Types**: Full-time, Permanent

**Salary**: ₹6,000.00 - ₹10,000.00 per month

**Benefits**:

- Paid sick time

Schedule:

- Day shift

Supplemental pay types:

- Commission pay
- Performance bonus
- Quarterly bonus
- Yearly bonus

**Education**:

- Bachelor's (required)

**Experience**:

- total: 1 year (required)

**Language**:

- English, Hindi & Bengali (required)

Ability to Commute:

- Hatiara, Kolkata, West Bengal (required)

Work Location: In person

**Speak with the employer**

+91 6289650512

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