Csa (Customer Service Associate)

1 month ago

Mumbai, India TRANSFORMATRIX GLOBAL PVT LTD Full time

**Key Responsibilities**:

- Handle incoming customer inquiries and issues via both voice and chat channels.
- Provide accurate, timely, and courteous responses to customer queries, concerns, and requests.
- Assist customers in troubleshooting technical problems and navigating our products/services.
- Maintain a professional and empathetic tone while addressing customer concerns to ensure customer satisfaction.
- Utilize established guidelines and resources to resolve customer issues promptly and effectively.
- Document customer interactions, details, and resolutions accurately in the designated system.
- Collaborate with team members and cross-functional departments to escalate and resolve complex issues.

**Qualifications**:

- High school diploma or equivalent.
- Excellent verbal and written communication skills in English (additional languages may be a bonus).
- Proficiency in handling both voice and chat interactions.
- Strong active listening skills and ability to empathize with customer concerns.
- Comfortable working in a fast-paced and dynamic environment.
- Flexibility to work in shifts, including weekends and holidays, based on business needs.

**Benefits**:

- Competitive salary and performance-based incentives.
- Opportunities for career growth and advancement within the company.
- CTC includes PF which goes into the savings of employee
- Monthly RnR - vouchers + certificates provided
- Mediclaim benefit Of 2 lakh + Accidental coverage for self & family
- 1 week of classroom training (product & process knowledge)
- 4 weeks of On Job Training (OJT)

**Salary**: ₹19,000.00 - ₹23,000.00 per month

Schedule:

- Rotational shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

**Speak with the employer**
+91 8451828449

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