Call Center Supervisor

2 months ago

Ernakulam, India Advenxa Pvt.Ltd Full time

Job Title**:Call Centre Supervisor**

Location**:Infopark, Kakkand, Kochi**

Qualification: Post Graduate

Experience: Minimum 3 Years in Customer Support, Language Training, Coordination

Number of Positions: 4

**Salary**: ₹25,000 to ₹30,000

Skills**:Excellent Command Over English Language**

Technical Knowledge**:Proficiency in Microsoft Excel is a must**

As a Call Centre Supervisor, you will play a crucial role in overseeing and managing the performance of call centre representatives to ensure excellent customer service and operational efficiency. Your responsibilities will include:

- **Training and Preparation**: Train and prepare call centre representatives to effectively respond to customer questions, address complaints, and troubleshoot problems related to services or products.
- **Compliance and Objectives**: Ensure that all call centre agents understand and adhere to call centre objectives, performance standards, and company policies.
- **Agent Support**: Address agent questions regarding best practices and assist in handling difficult calls or situations.
- **Operational Improvements**: Identify operational issues within the call centre and suggest possible improvements to enhance productivity and customer satisfaction.
- **Performance Monitoring**: Continuously monitor and evaluate the performance of call centre agents, providing learning and coaching opportunities as needed. Take corrective action when necessary to maintain high-quality service.
- **Data Analysis**: Prepare reports and analyze data to assist management in setting call centre goals and improving overall performance.
- **Collaboration**: Work collaboratively with other supervisors and members of the management team to provide support to agents and maximize customer satisfaction.

**Call Centre Supervisor Requirements**:

- Graduates are preferred.
- Exceptional verbal and written communication skills.
- Strong understanding of company products, policies, and services.
- Ability to coach, train, motivate employees, and evaluate their performance.
- Excellent problem-solving, leadership, and customer service skills.
- Analytical, efficient, and thorough in your approach to supervising a call centre team.
- Ability to remain calm and courteous under pressure and effectively navigate tense situations, especially during peak hours.
- If you meet these qualifications and are ready to take on a leadership role in a dynamic call centre environment, we encourage you to apply.

**Salary**: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Commuter assistance
- Health insurance
- Provident Fund

Schedule:

- Evening shift
- Morning shift

Supplemental pay types:

- Overtime pay
- Shift allowance
- Yearly bonus

Application Question(s):

- Expected CTC Per Month

**Education**:

- Master's (required)

**Experience**:

- total work: 3 years (required)
- Call Center / Traning: 1 year (required)

**Language**:

- English (required)

**Speak with the employer**
+91 8590957317

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