Intern - Techops

**Job Overview**:
**Responsibilities and Duties**:

- Own customer / user problems and be preemptive when dealing with issues.
- Strictly adhere to an established set of processes while handling incident requests.
- Abide by SOP’s for appropriate escalation of unresolved issues to respective internal teams.
- Make certain that all calls are logged in the ticketing system & every activity is timely updated.
- Identify and learn more about the software and hardware used/supported by the organisation.
- Follow approved life cycle methodologies, create documentation for design and testing
- Ensure SLA obligations with internal and external stakeholders are observed and met; escalate as necessary using judgement and discretion.
- Build strong awareness of platforms across product lines and clearly eloquent support decisions and findings.
- Maintain status of problem resolution and stakeholders on resolution status
- Extraction of relevant MIS and preparation of reports
- Should have experience in server patching & antivirus troubleshooting

**Qualification**:

- B.E./ B. Tech in Computer/Electronic/IT or M.C.A or higher from a recognized university
- 0 - 2 years of industry experience with strong Linux domain and troubleshooting skills
- Exposure on virtualization and cloud platforms.
- Understanding of High Availability and Redundancies for different components.
- Good understanding of RHEL, SUSE any other Linux distributions

**Preferred Certifications**:

- Up to date and relevant ITIL certification
- RHCE or equivalent

**Key Attributes**:

- Willing to work in 24x7 environment
- Process driven, operationally focused
- Professional and positive, with outstanding customer-facing practices
- Analytical and diligent, with great attention to detail
- Resilient: ability to cope successfully under pressure and with shifting priorities
- Effective collaborator and communicator at all levels
- Self-motivated and self-sufficient enthusiastic team player, able to work on own initiative
- Assertive, adaptable, collaborative and creative
- Can-do attitude, willing to go the extra mile
- Awareness: in touch with the day-to-day challenges of the Team
- Consistently follows-up and follows-through on delegated tasks and action
- Have a strong understanding of incident SLA management & ITIL concepts.

**Job Types**: Full-time, Permanent, Internship
Contract length: 6 months

**Salary**: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Work from home

Schedule:

- Rotational shift

Ability to commute/relocate:

- Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (required)
- troubleshooting Skills: 1 year (required)
- Cloud Plateform: 1 year (required)
- Linux domain: 1 year (required)
- SLA Management: 1 year (required)
- Virtualization: 1 year (required)
- ITIL Concept: 1 year (required)

License/Certification:

- ITIL Certification (required)
- RHCE or equivalent (required)

Work Location: In person