Customer Relationship Officer
5 months ago
e are seeking a Customer Relationship Officer (CRO) to nurture and maintain strong relationships with our clients. The CRO will be the main point of contact for our customers, ensuring they have a positive experience with our services. You will work to resolve customers' queries, promote client retention, and ensure client satisfaction.
**Responsibilities**:
- Build and maintain relationships with clients to promote loyalty and retention.
- Address client concerns and ensure prompt resolution of issues to maximize satisfaction.
- Serve as the main point of contact for clients, providing information and support.
- Gather feedback from clients to identify areas for improvement in our services.
- Collaborate with internal teams to ensure client needs are met and issues are resolved efficiently.
- Assist in developing client retention strategies and support sales efforts by identifying new opportunities.
- Maintain accurate records of client interactions and transactions.
- Educate clients on our products and services and guide them on how to utilize them effectively.
- Monitor industry trends and competitor activities to identify opportunities for growth.
- Conduct market research to understand customer preferences and anticipate their needs.
**Requirements**:
- Proven experience as a Customer Relationship Officer, Client Relationship Manager, or similar role.
- Strong interpersonal and communication skills.
- Ability to build rapport with clients and understand their needs.
- Excellent problem-solving abilities.
- Detail-oriented with good organizational skills.
- Knowledge of customer relationship management (CRM) software is a plus.
- Bachelor’s degree in Business Administration, Marketing, or relevant field preferred.
**Job Types**: Full-time, Permanent
Pay: ₹15,000.00 - ₹25,000.00 per month
Schedule:
- Day shift
Supplemental pay types:
- Commission pay
- Performance bonus
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
Willingness to travel:
- 50% (preferred)
Work Location: In person
**Speak with the employer**
+91 9108271868
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