Optometrist

6 months ago

Kochi, India Humaniquee Full time

Role: Optometrist Position Summary: The incumbent shall be responsible providing the best customer experience in our stores by ensuring high standards of eye testing quality. Reporting Relationship: Would be directly reporting to Store Manager Key Responsibilities: Commitment to Customer Satisfaction - Always putting the customers’ needs first. - Conducting competent and knowledgeable eye test. - Greeting customers immediately when they enter store. Shows urgency in providing service to customers and satisfying their needs friendly and high customers’ service oriented eye test. - Building a strong relationship with customers by engaging the customers by explaining the Eye Exam Process. - Exploring the underlying reasons for recurring customer problems and also going the extra mile to find the solutions. - Anticipating the problems before they occur and having a plan of action for them at store level Eye Test Quality Assurance and Sales - Examine eyes, using observation, and instruments, to determine visual acuity and perception, focus and coordination - Responsible for converting the prospective customers into actual customers. - Ensure all customers receive accurate diagnosis and appropriate recommendations. - Effective communication with all retail associates to ensure seamless customer experience Inventory Management - Having the basic understanding of the POS system to ensure transactions are properly and effectively processed - Working very closely with various departments in the organization till the product reaches the customer - Approaching customers and keeping the store neatly stacked to avoid shrinkage Security & Hygiene - Ensuring the store and the inventory is neat and clean at all times - Maintaining the necessary safety measures in ensuring the safety of the store and customers - Employees at store level, engaging in the customer experience need to be properly groomed and presentable to the customer. Uniforms need to be neat and clean and pressed.

Competencies & Educational Qualifications: - Diploma/Degree/Post Graduate Degree holder in Optometry with minimum 0-3 years of relevant experience in the industry. Entrepreneurial thinking mindset: Self-motivated and self-directed with an ability to think innovatively. People Management: Ability to lead, manage & develop large teams in a fast paced environment. Passion for Results: High degree of commitment with bias for execution excellence. Customer Focus: Ability to design processes, systems & create an environment for enabling customer delight. Superior analytical, evaluative, and problem--solving abilities

**Salary**: ₹20,000.00 - ₹22,000.00 per month

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)
- Optometrist: 1 year (preferred)

Ability to Commute:

- Kochi, Kerala (required)

Ability to Relocate:

- Kochi, Kerala: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**

+91 7304943308

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