Patient Care Associate

5 days ago

Bengaluru Karnataka, India Manipal Hospitals - Bangalore Full time

**Job description**

**Key Areas of Responsibility**:
Assists patients with information and provides necessary services upon their arrival or departure from the hospital. Is responsible for Order Entry, Cash & Billing and handling Insurance.

**Main Job Tasks**:

- Provide general information on services offered by the hospital.
- Directs guests, patients, relatives and vendors to the appropriate departments or staff.
- Responsible for Order Entry, Cash & Billing and handling Insurance.
- Controls cost and expenditure related to department stationery, telephone usage as well as minimizes wastage of electricity and water.

**Is responsible for the console**:

- Handles all external & internal incoming calls across the hospital.
- Telephonic appointments for consultants are taken.
- Takes messages for staff & consultants.

**Is responsible for Outpatients**:

- Registers Patients / Customers.
- Screen patients and assign to the appropriate consultants.
- Accompanies/directs patients to various departments/nursing stations.
- Moves charge sheets to various departments.
- Ensures that bills are paid and medicines are collected.

**Is responsible for Inpatients**:

- Admissions from OPD & ER / Emergency Admissions.
- Getting the consent form signed by the inpatient relatives.
- Explaining about visiting hours, passes, admission kit, valuables, tariff sheets, phone activation, cafe, nurse stations, folders, wrist band, room familiarization, provides important phone numbers etc.
- Provides information on top up deposits to customers and follows up and ensures that deposits are collected.
- Visits patient rooms on a daily basis.

**Heath Screens**:

- Assists in the health check for corporate/non corporate.

**Order Entry**:

- Ensure all items mentioned on the charge sheet are charged to the patient.
- Ensure all items are billed from the correct departments
- Any discrepancies are brought to the immediate attention of the Customer Care Executive
- Coordinate with consultants to charge the correct consultant fee to the patient.
- Ensure that patients waiting time is reduced at the order entry counter.

**Billing & Handling Cash**:

- Ensure receipts are made for all payments received
- Ensure that patients waiting time is reduced at the cash counter.
- Insurance:

- Keep the patient updated on the status of their cashless facility.
- Ensure timely reply to all queries from the TPA in co-ordination with our consultants.
- Ensure collection of non-medical expenses or any such expenses which are not covered by the corporate or TPA before patient leaves premises.
- Ensure all original documents along with the bills are retained by us for claiming the same from respective TPA / Corporate.

**Others**:

- Compiles and monitors bed status reports.
- Reports any incidence that occurs at the facility to the Supervisor/Customer Care Manager.
- Ensure visitors adhere to the companies visiting hours.
- Arranges for baggage handling and other services requested by patients and relatives.
- Assists patients with wheel chair or any other requirements.
- Arranges for incoming and outgoing courier / letters to be dispatched.
- Assists in camps, health check programs, CME's etc.
- Participates in educational programs and in-service meetings.
- Graduate [Freshers] with exceptional communication skills written and verbal [ Kannada + English + Hindi ]
- PUC / 12th Pass / Under Graduate (with minimum 1 year of relevant experience in Hospital, Clinics, Diagnostic Centre)
- Aspirants are requested to E-mail resume in MS word format only along with photograph and with details on current fixed salary + incentives if any and expected salary.
- Please super scribe as "**Application for the post of Patient Care Relations / Customer Care,**

**Billing and Insurance Assistant at Manipal Hospital - Mysore**" in Subject column when writing / sending / forwarding E-mail.

**Note** Incumbent should be flexible to work for rotational and night shifts.

**Job Types**: Full-time, Permanent

Pay: ₹200,000.00 - ₹300,000.00 per year

**Benefits**:

- Health insurance
- Leave encashment
- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Evening shift
- Morning shift
- Night shift
- Rotational shift

Supplemental pay types:

- Overtime pay
- Yearly bonus

Ability to commute/relocate:

- Bangalore City, Karnataka: Reliably commute or planning to relocate before starting work (preferred)

Work Location: In person

Expected Start Date: 10/05/2024

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