#766 - M365 Business Advisor

3 weeks ago

Hyderabad Telangana, India Upwork Full time

**Company Description**
Upwork, in collaboration with a leading American multinational technology company, is looking for** English-speaking Microsoft 365 Business Advisors**. This unique opportunity allows you to be at the forefront of Microsoft's products. If you have technical expertise in M365 products and a passion for innovation, we encourage you to apply.

**About Upwork**:
Upwork is the world's largest marketplace connecting businesses with independent talent across the globe. We are thrilled to support our client’s business products, a game-changing initiative that will define the future of technology.

**About the Role**:
Are you ready to shape the future of technical excellence and customer success? We're looking for an exceptional M365 Engineer to join our dynamic team.
**Job Description** What you'll do**:

- Educate customers on the use of Microsoft 365 products and services and provide guidance on best practices for improving productivity and collaboration.
- Help customers to evaluate the potential benefits of a Microsoft 365 subscription by providing personalized recommendations based on their business needs and use cases.
- Advise customers on the different subscription plans and features available and help them to choose the plan that best meets their needs and budget.
- Guide customers through the process of obtaining a new subscription or enhancing their subscriptions, including providing step-by-step instructions and troubleshooting any technical issues that may arise.
- Keep up to date with the latest updates and enhancements to Microsoft 365, and communicate these changes to customers as appropriate.
- Document technical issues and solutions in a knowledge base for future reference.
- Collaborate with other technical support engineers and cross-functional partners to resolve complex technical issues.
- Customer Successful Setup - At Organizational level 40% of the customers that freelancer has engaged with a successful move from grace period to perpetual and customer added new or additional workload setup or increased license usage.

**Qualifications** Device Specifications**:

- Computer that is not joined to another company’s domain, neither managed by any remote management - inventory systems or tools
- Windows 10 Pro (latest updates installed)
- Minimum of 8 GB RAM (16 is recommended)
- Core i3 processor (i5 is recommended)
- Minimum of 256GB Hard disk (256 SSD is recommended)
- LAN (local access network) required
- For security requirements, freelancers will not connect to the provided systems and tools using WiFi.
- A minimum of 25 Mbps download speed & 10 Mbps upload speed
- No 3rd-party antivirus software installed
- Media devices that are Teams compliant
- Microphone/headset with background noise canceling (not a phone headset)
- Webcam, preferably compatible with Windows Hello Technology

If you are selected to move forward you will need to complete the following steps with our onboarding team:

- Background check and authorization
- Identity check and location check
- Live hardware check confirming the technical specifications required for the role
- Payroll vendor documentation

**Additional Information**
- Fortune 500 Client
- Competitive Pay
- Remote Work

All your information will be kept confidential according to EEO guidelines.

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