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Telecalling Executive

4 weeks ago

Marol Mumbai Maharashtra, India Hathway India Full time

**POSITION / DESIGNATION**

Telecaller/ Backoffice

**GRADE**

S3

**CTC Range**

2LPA 3 LPA

**Department**

Billing & Collection and Customer Support

**Reporting to**

Team Leader

**JOB RESPONSIBILITIES**
- To interact with customers and keep communication regarding Billing.
- Gathering and documenting client info, payment ways, purchases, and reactions to Billing Updates.
- Keeping up thus far on informing customers of their Bill Due dates.
- Answering customers on Billing related Queries.
- Excellent communication skills.
- Creative thinking skills.
- Must Be Soft spoken/ Must Know Gujarati Hindi.
- Minimum SSC/HSC/Graduate.
- The patience and skill to interact with customers.

**COMPETENCIES**

**(Functional/ Behavioural)**

**Functional Competency**: Achieving complaints closures target, Establishing and maintaining working relationships, providing management with market feedback

**Behavioral Competency: Enthusiastic and Proactive,** Good Communication and Interpersonal skills, Demonstrated Team Player attitude, Ability to effectively manage customer relationships.

**Location-Mumbai (Marol)**

**Gender-**Male/Female

**Qualification-**HSC/ Graduates

**Experience**: 1-5 Years of Tele Calling experience.
- Role:_Collections
- Salary:_ 2,00,000 - 3,00,000 P.A.
- Industry:_Internet
- Functional Area:_Customer Success, Service & Operations
- Role Category:_Voice / Blended
- Employment Type:_Full Time, Permanent
- Key Skills
- TelecallingBilling Collection
- Customer Care ServiceDomestic Voice ProcessBillingDomestic CallingVoice ProcessCustomer Care And Billing
- Skills highlighted with ‘‘ are preferred keyskills

Education
- UG:_Graduation Not Required

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