Gbs PMO Officer

4 weeks ago

Noida, India British Council Full time

GBS PMO Officer

**Date**:23 Nov 2023

**Location**: Noida, South Asia, IN

**Company**:British Council

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.
We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021-22 we reached 650 million people.

**Job Title**:
**GBS Programme Management Officer**

**Purpose of job**:
GBS PMO will be responsible to closely track and report on the progress and performance of service delivery for PS functions in line to the agreed contract with the MSP. The role will require to engage with functional leads and MSP counter parts to track and report as per the agreed contract governance.

This role will report directly to the PMO and Ops Governance Lead and will be based in India.

**Role context**

As the Professional Services Transformation progresses, engagement with Managed Service Providers (MSP) has highlighted the need for a distinct central capability in British Council to manage strategic suppliers - Global Business Service (GBS), which is an industry practice. The objective of establishing GBS practice is to effectively manage internal stakeholders, whilst efficiently manage supplier relationship and performance. This GBS organisational will be led by Director Global Business Services reporting into the COO.

To meet the urgency of setting up of GBS and onboarding of key resources before the setting up of the contract, it is proposed to fulfil key positions as interim utilising an existing pool of experienced resources from the transformation programme. These positions will later follow the due consultation and appointment process to fill the positions in the long-term.

Being a centrally managed and governed function, GBS will be responsible to manage strategic elements and govern operations for each of the professional services functional area i.e. Finance, HR, D&T and Procurement. The GBS function will be responsible for the following:
As the Professional Services Transformation progresses, engagement with Managed Service Providers (MSP) has highlighted the need for a distinct central capability in British Council to manage strategic suppliers - Global Business Service (GBS), which is an industry practice. The objective of establishing GBS practice is to effectively manage internal stakeholders, whilst efficiently manage supplier relationship and performance. This GBS organisational will be led by Director Global Business Services reporting into the COO.

To meet the urgency of setting up of GBS and onboarding of key resources before the setting up of the contract, it is proposed to fulfil key positions as interim utilising an existing pool of experienced resources from the transformation programme. These positions will later follow the due consultation and appointment process to fill the positions in the long-term.

Being a centrally managed and governed function, GBS will be responsible to manage strategic elements and govern operations for each of the professional services functional area i.e. Finance, HR, D&T and Procurement. The GBS function will be responsible for the following:

- Accountable to Professional Services for operations delivery and performance
- Overall ownership for transition including reporting to governance forums and assurance reviews.
- Operational management of the contract (e.g., SLA/KPIs, delivery performance, governance, and reporting)
- Produce performance reports and initiate proactive actions to tackle underperforming areas.
- Provide necessary support for assessment and reporting of contract performance as per the applicable Public Procurement Regulations
- Establish governance including cross-functional elements such as transition, transformation, continual improvement.
- Escalation management and troubleshooting with the MSP
- Implementation of transformation opportunities
- Implementation of approved change request
- Benefit tracking and reporting

The GBS function will be supported by Professional Services (PS SROs) who will be responsible for the following.
- Accountable to Strategic Business Units and International Operations for workstream service delivery
- Ownership of operating model design and future roadmap
- Own process design, change and approval mechanism.
- Identification, prioritisation, and approval of transformation opportunities

The GBS will also be supported by existing corporate functions such as Procurement for the following:

- Setting of Standards and Processes for Supplier Relationship Management (SRM) / Contract Management
- Commercial a

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