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Social Media Executive
4 weeks ago
Job Title - Jr SME / SME
YOE - 1 to 3 Years
Location - Mumbai
We at Germin8 call ourselves a social-media intelligence company. Keyword: intelligence. Our intelligence helps an FMCG major know how much their plastic wrappers are hated. It tells a NIFTY auto major how its buses are viewed. The other keyword(s): social media. Our handling of social media allows government departments to answer your tweets. It enables the maker of a ballistic chutney reach out to you over Instagram, among other platforms.
Right now, we are looking for SMEs/ Jr SMEs, who take on the following tasks:
- Social Media Responses: Respond over clients’ official social-media handles to customer
queries and complaints in a time-efficient manner.
- Mentions Tagging: Tag the collated mentions for insightful and easy analytics in a time
- efficient manner.
- Tool Management: Keep an eye on the collated data, making tweaks to tool settings for best delivery with evolving circumstances (new campaign launches, crisis events, and so on).
- Reports Generation: Glean insights using the data (mentions and/or responses) collated and tagged and share the same with clients via periodic reports.
- Crisis Management: Help the team in handling crises that may see mentions spike and necessitate nuanced responses.
- Process Improvement: Ideate upon and share views on how the whole process can be made faster and better.
Pay: From ₹300,000.00 per year
**Benefits**:
- Health insurance
- Provident Fund
- Work from home
Schedule:
- Rotational shift
Application Question(s):
- Will you be able to join immediately ?
**Experience**:
- Social media responses: 1 year (required)
- Social media management: 1 year (preferred)
- Tagging: 1 year (preferred)
**Location**:
- Andheri East, Mumbai, Maharashtra (required)
Work Location: In person
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