Guest Service Associate

3 weeks ago

Bengaluru Karnataka, India The Lalit Ashok Bangalore Full time

Cleans and maintains guest rooms, guest corridors, pantry according to the set standards and procedures of the company

Ensure to follow all the housekeeping policies and standard operating procedures

Maintains a thorough knowledge of the hotel, public areas, rest rooms and surrounds layout and daily activities in order to assist guests

Ensures guest services specified by superiors and guests requests are promptly and courteously met

Maintains records and report about the damages, pending maintenance works, malfunctions of equipments in hotel rooms to the superior

Maintains a daily room checklist, minibar report, Laundry collection and delivery report and lost and found report

Reports unusual behavior/activities on floors and submit any lost and found articles to supervisor immediately

Setting up of the pantry, maintain the required par stock, arrange linen and other amenities as per the laid down company standards.

Ensure proper take over and handing over and communicate guest feedbacks and other different issues to the superior

Ensure the trolley set up as per the company set standard

Maintain proper key control system as per the company set procedure

Initiate action to correct a hazardous situation and notify supervisors of potential dangers

Identify problems in the guest rooms and public areas and inform to the superiors immediately

Ensure the evening service done as per the company set standard

Ensure to implement all cost control measures to reduce cost

Log security incidents and accidents in accordance with hotel requirements

Create a positive hotel image in every interaction with internal and external customers

Ensure that your work quality meets the standards required and complete tasks in a timely and thorough manner with minimum supervision

Responsible for the safety of all guest services.

**Salary**: ₹250,000.00 - ₹275,000.00 per year

**Benefits**:

- Food provided
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Rotational shift

Supplemental pay types:

- Commission pay
- Performance bonus

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