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International Voice Process
4 weeks ago
**Profile **:EXECUTIVE VOICE PROCESS
**Industry**: BPO/KPO
**Experience**: 6 MONTHS
**Job Location**: MUMBAI
**No. of Vacancies**: 20
**Eligibility**: Any (UG, PG)
**RESPONSIBILITIES:
- **
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and
- Interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time
- Limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
**KEY RESPONSIBILITIES:
- **
- Should have good communication skills
- Ability to work independently with little supervision as well as ability to work within a team
- Excellent Multitasking Skills
- Frequent in **ENGLISH**
- Handling customer complaints
**Benefits**:
- **CAB FACILITY FOR PICK AND DROP**
- **5 Days working + 2 Rotational week off**
**Job Types**: Full-time, Permanent, Fresher
**Salary**: ₹30,000.00 - ₹35,000.00 per month
Schedule:
- Rotational shift
Supplemental pay types:
- Performance bonus
Work Location: In person
**Speak with the employer**
+91
+918630732878
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