Service Designer

6 months ago

Chennai Tamil Nadu, India WPP Full time

**WPP** is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.**

**Working at WPP means being part of a global network of more than 115,000 accomplished people in 110 countries. WPP has headquarters in New York, London and Singapore and a corporate presence in major markets worldwide.**

**We create transformative ideas and outcomes for our clients through an integrated offer of communications, experience, commerce, and technology.**

**WPP and our award-winning agencies work with most of the world's biggest companies and organisations - from Ford, Unilever and P&G to Google, HSBC, and the UN. Our clients include 61 of the FTSE 100, 307 of the Fortune Global 500, all 30 of the Dow Jones 30 and 62 of the NASDAQ 100. WPP are the leader in the Bloomberg Gender Equality Index and 20th in the FTSE 100 rankings for Women on Boards.**

**Why we're hiring**:
At WPP, technology is at the heart of everything we do. It is WPP IT's mission to enable everyone to collaborate, create and thrive. WPP IT is undergoing a significant transformation to modernise ways of working, shift to cloud and micro-service-based architectures, drive automation, digitise colleague and client experiences and deliver insight from WPP's petabytes of data.

To bring the experience for our colleagues, clients, and partners to the next level, we need a Business Service Designer to build and grow our service design capability across IT. Working alongside the Business Service Design Lead, this role will be responsible for delivering a multidisciplinary approach to designing and launching services and experiences for our colleagues and clients. It will drive some of the most ground-breaking projects WPP has seen and will lead the advancement of our approach.

This role will be **to deliver service design activities for a designated practice/product group, depending on the size, complexity and needs of the project**. The role will **leverage research insights and data to design solutions;** responding to challenges, often in collaboration with users and other stakeholders, and will work strategically on end-to-end services **to deliver improved service outcomes and costed savings.**

The role will be primarily hands-on, however in support of the business design lead there will be oportunities to help set the direction of the service design capability in WPP IT, establishing ways of working and best practice, and advocating for the service design profession with IT, across WPP and externally.

The role will be seen by project team/s and stakeholders as a **trusted practitioner** and will build strong trusted relationships with these groups. It will work with the head of Discovery and Design and the Business Service Design Lead to identify opportunities to innovate experiences and services and will actively participate in Community of Practice efforts and broader Design efforts.

**What you'll be doing**:
Specific responsibilities of this role will include:

- Support the delivery of service and product design projects
- Work as part of multi-disciplinary teams to **design, prototype and build multi-channel services**:

- Deliver quality design work and **inspire the colleagues, clients and partners** towards these standards
- Use **design research techniques** to uncover customer needs and pain points
- Understand, analyse and **map complex journeys and processes**:

- Support the development of **service concepts, blueprints and other service design artefacts that could scale**:

- Design and facilitate research and insight programmes
- Lead **experiments and design sprints**:

- Understand supporting systems and organisational structures
- Contribute to the **design new services from scratch**.
- Advocate and support the advancement of the service design approach.
- Support new business innovation efforts by providing expert information in pitch efforts.
- Play a role in our service design Community of Practice and industry, and regularly share your work and ideas with the broader team and community.

**What you'll need**:
Specific responsibilities of this role will include:

- Support the delivery of service and product design projects
- Work as part of multi-disciplinary teams to **design, prototype and build multi-channel services**:

- Deliver quality design work and **inspire the colleagues, clients and partners** towards these standards
- Use **design research techniques** to uncover customer needs and pain points
- Understand, analyse and **map complex journeys and processes**:

- Support the development of **service concepts, blueprints and other service design artefacts that could scale**:

- Design and facilitate research and insight programmes
- Lead **experiments and design sprints**:

- Understand supporting systems and organisational structures
- Contribute to the **design new services from scratch**.
- Advocate and support the advancement of th

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