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Finnone Support
2 months ago
**Experience**
1-2 Years
**Location**
Mumbai, Pune, Bengaluru, Chennai, Delhi, Hyderabad
Should have 1 -2 years of experience in Finnone Application
- Monitoring of tickets logged through ticketing tool
- First Point of Contact and entry point for Business User’s Incidents and Service Requests
- Monitoring of mass incident tickets and re-prioritization/logging of incident tickets if required
- Direct resolution of Incident and Service Request Tickets based on available information in KEDB
- Routing tickets to further support units across L2’s, when not resolvable at L1
- Establish, maintain and update KEDB to enhance resolution efficiency at L1
- Seamless Coordination with Incident & Problem Management Teams
- EOD/BOD Activities
- Executing Activities with help of SOP’s and Checklist
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Finnone - Avp - Hcpl3894
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Mumbai, Maharashtra, India Harjai Computers Full timeWe are looking for a Sr. project manager/AVP, please find below the detailed JD. - Total Experience: 12 - 14 years - Experience in FinnOne support: 7 - 8 years (Should have sound knowledge and experience in FinnOne LOS/LMS) - Experience in FinnOne APIs: 4-5 years (Should have sound knowledge of API development/support preferably Finnone LOS to LMS loan on...
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Finnone Support
2 days ago
Mumbai, Maharashtra, India Clover Infotech Full timeExperience1-2 YearsLocationMumbai, Pune, Bengaluru, Chennai, Delhi, HyderabadShould have 1 -2 years of experience in Finnone Application Monitoring of tickets logged through ticketing tool First Point of Contact and entry point for Business User's Incidents and Service Requests Monitoring of mass incident tickets and reprioritization/logging of incident...
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Finnone Support
2 months ago
Mumbai, India Clover Infotech Full time**Experience** 3-5 Years **Location** Mumbai, Pune, Bengaluru, Chennai, Delhi, Hyderabad Should have 3 - 5 years of experience in Finnone Application - Analyze Incident & collect required additional info - Check for available solutions, past incidents - Create a Case Knowledge Base - Troubleshoot and find a Circumvention - Test the Circumvention - Raise CRs...
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Finnone Support
2 weeks ago
Mumbai, India Clover Infotech Full time**Experience** 3-5 Years **Location** Mumbai, Pune, Bengaluru, Chennai, Delhi, Hyderabad Should have 3 - 5 years of experience in Finnone Application - Analyze Incident & collect required additional info - Check for available solutions, past incidents - Create a Case Knowledge Base - Troubleshoot and find a Circumvention - Test the Circumvention - Raise CRs...
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Finnone Support – L2
2 months ago
Mumbai, India Clover Infotech Private Limited Full time:Should have 3 – 5 years of experience in Finnone ApplicationAnalyze Incident & collect required additional infoCheck for available solutions, past incidentsCreate a Case Knowledge BaseTroubleshoot and find a CircumventionTest the CircumventionRaise CRs as needed, get approvalsImplement the CircumventionUpdate Knowledge baseDocument and Close...
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Finnone Support – L2
2 weeks ago
Mumbai, India Clover Infotech Private Limited Full time:Should have 3 – 5 years of experience in Finnone ApplicationAnalyze Incident & collect required additional infoCheck for available solutions, past incidentsCreate a Case Knowledge BaseTroubleshoot and find a CircumventionTest the CircumventionRaise CRs as needed, get approvalsImplement the CircumventionUpdate Knowledge baseDocument and Close...
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Finnone Support – L2
2 months ago
mumbai, India Clover Infotech Private Limited Full time: Should have 3 – 5 years of experience in Finnone Application Analyze Incident & collect required additional info Check for available solutions, past incidents Create a Case Knowledge Base Troubleshoot and find a Circumvention Test the Circumvention Raise CRs as needed, get approvals Implement the Circumvention Update Knowledge base ...
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Finnone Support – L2
2 weeks ago
mumbai, India Clover Infotech Private Limited Full time: Should have 3 – 5 years of experience in Finnone Application Analyze Incident & collect required additional info Check for available solutions, past incidents Create a Case Knowledge Base Troubleshoot and find a Circumvention Test the Circumvention Raise CRs as needed, get approvals Implement the Circumvention Update Knowledge base ...
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mumbai, India Skill Ventory Full timeRoles and Responsibilities Desired Experience Techno functional or Functional Business Analysts in Product / IT Delivery Companies & aspiring to work from Client side in IT Department. Experience ranging from 3 years to 6 years of experience in a similar role preferably in a Financial institution / NBFC / IT Product / IT Services Delivery...
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