Finnone Support

2 months ago


Mumbai, India Clover Infotech Full time

**Experience**
1-2 Years

**Location**
Mumbai, Pune, Bengaluru, Chennai, Delhi, Hyderabad
Should have 1 -2 years of experience in Finnone Application

- Monitoring of tickets logged through ticketing tool
- First Point of Contact and entry point for Business User’s Incidents and Service Requests
- Monitoring of mass incident tickets and re-prioritization/logging of incident tickets if required
- Direct resolution of Incident and Service Request Tickets based on available information in KEDB
- Routing tickets to further support units across L2’s, when not resolvable at L1
- Establish, maintain and update KEDB to enhance resolution efficiency at L1
- Seamless Coordination with Incident & Problem Management Teams
- EOD/BOD Activities
- Executing Activities with help of SOP’s and Checklist



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