Process Associate
5 months ago
Greetings from Spot World Wide Pvt Ltd
**Designation - Process Associate**
- Full Time [Work From Office]
- US Shift
- 15K to 20K [Based on Your Experience]
- Location - Coimbatore
**Responsibilities:
- **
- Handle many inbound and outbound calls to customers and clients.
- Identify the needs of customers, resolve issues and provide solutions.
- Upsell other products wherever possible.
- Ensure you follow the customer service script provided by the company for uniformity.
- Identifying customers’ needs, clarify information, research every issue and providing solutions
- Also, be well read on company policies and the website for FAQs or policy related answers.
- Maintain good customer relations.
- Meet personal targets and work towards meeting team targets.
- Maintain records of the conversations with the customer and analyze the data.
- Write and submit timely reports on performance, targets and customer queries.
- Accomplishes sales and organization mission by completing related results as needed.
- Other duties as assigned.
**Requirements:
- **
- Experience: 2-3 years
- Qualification: Any degree or related fields is preferred.
- Skills Required: Good communication (Fluent English), Typing and Excel works.
- Prior experience with customer service and call centers in relevant job roles.
- Good knowledge of CRM practices and systems.
- Customer oriented attitude with professionalism.
- Strong multitasking, time management, and target achieving skills.
- Excellent communication and listening skills with good command over the English language,
including verbal with proper grammar.
**Call Centre Agent Specifications / Skills:
- **
- Verbal communication
- Phone skills
- Listening
- Data entry skills
- People skills
- Informing
- Customer focus
- Customer service
- Attention to detail
- Professionalism
**Salary**: ₹15,000.00 - ₹20,000.00 per month
Schedule:
- US shift
Ability to commute/relocate:
- Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 1 year (preferred)
*Speak with the employer* +91 9092588555
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹15,000.00 - ₹16,000.00 per month
Schedule:
- Night shift
- US shift
Ability to commute/relocate:
- Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 1 year (preferred)
**Speak with the employer**
+91 9092588555
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