Client Support Executive

6 months ago

Mohali, India BRIDGING TECHNOLOGY Full time

**Bridging Technologies is hiring for Client/Customer Service Executive**

Experience:2+yr (International BPO)

Location: Mohali

We are looking to employ an experienced client servicing executive to handle all client inquiries, concerns, and complaints in a professional manner. The client servicing executive’s responsibilities include collaborating with the relevant departments to better address client needs, providing regular updates to higher management, and upselling company products where possible.

**Responsibilities**:

- Identify and resolve client queries and complaints in a professional and timely manner.
- Operating as the lead point of contact for any and all matters specific to your clients.
- Should be able to communicate effectively with the decision-makers and office managers of the business.
- Assist with business development activities and policies and procedures when required. -Excellent time management skills and ability to work on multiple roles in parallel.
- Manage multiple clients simultaneously with a solid inclination to create a win-win for the company.
- Should be able to handle the customers of the enrolled business using our platform
- Self-motivated with good problem-solving, logical, and analytical skills and experience with conflict resolution would be a plus.

**Skills**:

- Bachelor's degree is preferred.
- Minimum 2 yrs of work experience is mandatory.
- Strong Verbal & Written Communication Skills, Self-Motivated, Strong Leadership Skills, Goal-Oriented.
- Strong working experience in the analysis of data and reporting.
- Knowledge of Ms-Excel is preferred. -Well versed with Customer/Client Service Concepts.
- Ability to work under pressure and prioritize tasks.
- Outstanding analytical, interpersonal, and organizational skills.
- Excellent problem-solving skills.
- Strong work ethics.

**Shift Timing: US Shifts**

**About Company**:
**Our culture**

Sincere at work, crazy at the workplace - we are a bunch of creative, tech-savvy people, passionate about technology and curious about what we can do with it. Our passion is to build solutions that make a difference in people’s life has brought us together and a long professional journey has taught us how to do it.

‘What's next?’ The notion constantly nags us to come up with new ideas, build new things & make the world a better place to live in.

**Quality Work**

We don't just work but strive to accomplish more than what is expected from us. It's truly worth it when all our hard work and toil is rewarded with some back-patting, and snacks on the house

**Salary**: ₹30,000.00 - ₹55,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Night shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- International voice process: 2 years (preferred)

Work Location: In person

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