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Tandem Applications Support

1 month ago

Goregaon East Mumbai Maharashtra, India JPMorgan Chase & Co Full time

**JOB DESCRIPTION** Job Description**

**Responsibilities**
- Document, track, and research Tandem Authorizations technology reported issues.
- Research and resolve issues escalated from various areas such as internal alerts, Help Desks, Management, Support Groups and other departments.
- Provide accurate problem identification, ticket documentation and customer/vendor dialogue.
- Provide activity, progress and status reports to management and keeps management posted of any critical issues.
- Weekend support requirement and will involve support on Sat / Sun as part of shift-based coverage.
- Ensure that production changes are aligned to best practices, lifecycle methodology and sound risk management.

**Qualifications and Experience**
- BS/BA degree or equivalent experience.
- Minimum 4 years of Application Support experience
- Hands-on experience working on TANDEM or HPE NonStop platform (e.g., Guardian and OSS environment)
- Experience with Monitoring Tools such as Splunk, Netcool, Control M, Dynatrace, Prognosis
- Working knowledge in one or more programming languages (COBOL, C++, TAL, TACL)
- Experience in internet protocol and behaviors preferred.
- Experience in a large-scale, high availability, fast paced, distributed environment.
- Experience with Tandem batch processing, including submitting jobs and validating data.
- Analytical mindset to drive identification of patterns/trends which would predict problematic situations.
- Ability to work collaboratively in teams and develop meaningful relationships to achieve common goal.
- Effective communication skills (verbal and written), with prior experience leading large conference calls.
- Ability to work independently as a self-starter and thrive in fast dynamic environment.

**ABOUT US**

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

**ABOUT THE TEAM**

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.