Guest Service Associate

3 weeks ago


Kolkata West Bengal, India The Vedic Village Spa Resort Full time

Answer, record, log, and process all guest calls, requests, questions, or concerns.
*
- Operate telephone switchboard station.
- Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls.
- Advisegest of any messages received.
- Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message.
- Receive, record, and relay messages accurately, completely, and legibly.
- Activate/deactivategest room message lights as appropriate.
- Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line.
- Test communications equipment to ensure it works properly.
- Respond to special requests from guests with unique needs.
- Contact appropriate individual or department as necessary to resolvegest call, request, or problem.
- Follow up with guests to ensure their requests or problems have been met to their satisfaction.
- Dispatch bell staff or valet staff as needed.
- Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
- Welcome and acknowleg all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation.
- Speak with others using clear and professional language; answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others; support team to reach common goals.
- Comply with quality assurance expectations and standards.
- Stand, sit, or walk for an extended period of time.
- Enter and locate information using computers and/or POS systems.
- Move, lift, carry, push, pull, and place objects weging less than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested by Supervisors.

**Job Types**: Full-time, Permanent

**Salary**: ₹10,000.00 - ₹15,000.00 per month

Schedule:

- Day shift
- Morning shift
- Rotational shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to Relocate:

- Kolkata, West Bengal: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**

+91 9051088810



  • Kolkata, West Bengal, India TriEdge Solutions Full time

    Job Position: - Guest Service Associate Location: Kolkata Roles & Responsiilities: Customer Service & Operations, Hospitality Operations - Maintain a well-groomed appearance and a tidy work area. - Keep Personal Grooming at the highest standard. - Perform all other duties assigned by the Manager. - Ability to listen and respond to Guest needs - Excellent...


  • Kolkata, West Bengal, India Marriott International, Inc Full time

    **Job Number** 23201357 **Job Category** Housekeeping & Laundry **Location** JW Marriott Hotel Kolkata, 4A, J.B.S. Haldane Avenue, Kolkata, West Bengal, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Respond promptly to requests from guests and other departments. Fill cart with...


  • Andheri West, Mumbai, Maharashtra, India Shott Amusement Limited Full time

    **Guest Service Associate** **Designation**:Guest Service Associate **Mini. Education Required** - Bachelors or Diploma in Hospitality **Job Timings** - Rotational Shifts **Other Employment Benefits**: - Incentive - 22 Days paid Casual Leave after probation period - Public Holiday double wages - General & Covid - 19 Mediclaim - Child Education...


  • Kolkata, West Bengal, India AccorHotel Full time

    To provide clean, hygienic, comfortable and hazard free areas in the hotel, in order to, thereby achieving maximum guest satisfaction & organizational profitability, in an achieve impeccable housekeeping standards in all areas of the hotel, as per organizational standards atmosphere of high individual morale. - Responsible for usage of all departmental...


  • Rajarhat, Kolkata, West Bengal, India Vedic Village Spa Resorts Full time

    Assist in creating a warm and welcoming environment for our guests - Ensure that guests are seated and provided with menus promptly - Ensure that all guests’ requests and queries are responded to promptly and effectively and an exceptional service is delivered to guests at all times - Familiarise yourself with the menu and as much information about the...


  • Kolkata, India Ambuja Neotia Full time

    Maintain up-to date information on room rates, current promotions, offers and packages. Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile. Perform basic cashier activities as and when required. Well accustomed with detailed information about the Hotel, city as well...


  • Kolkata, West Bengal, India Marriott International Full time

    Job Number Job Category Food and Beverage & CulinaryLocation JW Marriott Hotel Kolkata, 4A, J.B.S. Haldane Avenue, Kolkata, West Bengal, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYComplete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and...

  • Guest Relations

    1 month ago


    Kolkata, West Bengal, India Paradigm Consultancies Full time

    WE ARE HIRING Designation: - Guest Relations. Location: - Nashik Maharashtra Salary: - 25,000 To 30,000 Per Month + Food And Accommodation Education: - Diploma or degree in hotel management Experience: - Total Experience : 4 Years of hotel industry - Minimum Experience : 1 -2 Years Proven experience in guest relations, concierge services, or a...


  • Kolkata, India AccorHotel Full time

    Job DescriptionTo provide clean, hygienic, comfortable and hazard free areas in the hotel, in order to, thereby achieving maximum guest satisfaction & organizational profitability, in an achieve impeccable housekeeping standards in all areas of the hotel, as per organizational standards atmosphere of high individual morale.Responsible for usage of all...

  • Guest Service Officer

    3 weeks ago


    Kolkata, India Hyatt Corporation Full time

    Guest Service Officer Hyatt Regency Hyatt Regency Kolkata IN - WB - KolkataFront OfficeHourly/Entry Level EmployeeFull-timeReq ID: KOL002538Local Summary To provide courteous, professional, efficient and flexible service consistent with the hotel’s policies in order to maximize guest satisfaction. To be entirely flexible and be able to be...

  • Guest Service Officer

    4 weeks ago


    Kolkata, India Hyatt Regency Kolkata Full time

    Summary To provide courteous, professional, efficient and flexible service consistent with the hotel’s policies in order to maximize guest satisfaction. To be entirely flexible and be able to be rotated within the different sub departments of the Rooms division, or any other departments as assigned and as necessary. To ensure that the guests are offered...


  • Park Street, Kolkata, West Bengal, India IT INFOTECH Full time

    We need Hotel Guest Services Agent Qualification - Hotel Management Experience - 1 to 4 years Experience as a Guest Services Agent in a Hotel Salary - 10k to 20k +Pf Age Limit - 18 to 30 Job Location - Dum Dum Air Port Male / Female Both Can apply Contact Person - Hr Tathagata Banerjee Contact Number - 9163958168 **Salary**: ₹10,000.00 -...


  • Kolkata, West Bengal, India Mirania Realty LLP Full time

    Review arrival lists and welcome guests. - Help prepare welcome folders with collateral (e.g. arranging refreshments, area descriptions). - Assisting the sales team and preparing reports as required. - Provide information about amenities, area and venues and promote services. - Anticipate guest needs and build rapport with customers. - Ensure compliance with...


  • Kolkata, West Bengal, India TriEdge Solutions Full time

    Job Position: - Guest Relation Executive (ONLY FOR WOMEN) Location - Kolkata Job Role: Customer Service & Operations, Hospitality Operations Maintain a well-groomed appearance and a tidy work area. - Keep Personal Grooming at the highest standard. - Perform all other duties assigned by the Manager. - Ability to listen and respond to Guest needs -...


  • Salt Lake, Kolkata, West Bengal, India PPT- Perfect Place in Town Full time

    Greeting guests as they enter, and putting them on a waiting list as necessary. - Providing guests with menus and answering any initial questions. - Seating guests at tables or in waiting areas. - Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers. - Engaging with guests to...


  • kolkata, India Accor Full time

    Job Description Assist in overseeing the daily operations of the food and beverage outlets, ensuring high standards of service and quality. Monitor inventory levels and order supplies as needed to maintain optimal stock levels. Ensure compliance with health and safety regulations and hotel policies. Assist in recruiting, training, and supervising food...


  • Kolkata, India Accor Full time

    Job Description Assist in overseeing the daily operations of the food and beverage outlets, ensuring high standards of service and quality. Monitor inventory levels and order supplies as needed to maintain optimal stock levels. Ensure compliance with health and safety regulations and hotel policies. Assist in recruiting, training, and supervising food...


  • Kolkata, India AccorHotel Full time

    Job DescriptionAssist in overseeing the daily operations of the food and beverage outlets, ensuring high standards of service and quality.Monitor inventory levels and order supplies as needed to maintain optimal stock levels.Ensure compliance with health and safety regulations and hotel policies.Assist in recruiting, training, and supervising food and...


  • kolkata, India AccorHotel Full time

    Job DescriptionAssist in overseeing the daily operations of the food and beverage outlets, ensuring high standards of service and quality. Monitor inventory levels and order supplies as needed to maintain optimal stock levels. Ensure compliance with health and safety regulations and hotel policies. Assist in recruiting, training, and supervising food and...


  • Kolkata, West Bengal, India Marriott International, Inc Full time

    **Job Number** 24072313 **Job Category** Housekeeping & Laundry **Location** The Westin Kolkata Rajarhat, Plot No. CBD/2, Kolkata, West Bengal, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Respond promptly to requests from guests and other departments. Fill cart with supplies...