Dynatrace

2 weeks ago

Coimbatore Tamil Nadu, India Wipro Limited Full time

Overview:
**_Do_**
- _Excellent communication skills, _
- _Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. _
- _Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. _
- _Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support _
- _Manage and resolve customer complaints. _
- _Identify and escalate issues to supervisors as and when needed. _
- _Provide product and service information to customers. _
- _Research required information using available resources and Offer Solution to customers. _
- _Research, identify, and resolve customer complaints using applicable software. _
- _Route calls and tickets to appropriate resources and Domains who can best support he user, _
- _Document all call information according to standard operating procedures. _
- _Recognize, document, and alert the management team of trends in customer calls. _
- _Create SOPs for new Issues and resolution given. _
- _Complete call logs and reports._

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