International Voice Process

7 months ago

Perungalathur Chennai Tamil Nadu, India Oxilum Technologies Full time

**PRINCIPAL DUTIES AND RESPONSIBILITIES**:

- Answer calls, chats & mails with an approach to deliver positive customer satisfaction
- Articulate complex client plans and provisions in a simplified and understandable manner helping participants make an informed decision
- Focus on First Call/ chat resolution & accurate research initiation
- Maintain internal & client defined quality on calls/ chats/mails
- Understands and contributes positively in meeting client SLAs & targets
- Ensures Customer Service Representative, Team & Client level targets (Customer Satisfaction, Service Level %, Average Handle Time, Session Time, Wait Time, First Call Resolution, Abandon Rate, Call back timeliness etc.) are met or exceeded consistently
- Take complete ownership of self-learning & development

**Role Requirements: -**
- Any Qualification
- 6 Months - 5 yrs of Experience for Associate Level
- Strong Customer Service Orientation
- Excellent comprehension and articulation of client specific plans and provisions
- Working knowledge of computers (Diploma / short term course)
- Appropriate Typing speed to be able to efficiently manage documentation during/post interaction

**Working Days**: 5 Days working with Two Days Rotational Week off

**Notice Period**: Immediate

**Shift Timings**:

- US Shift - Should be flexible to work in Night Shifts.
- Cab Facilities will be provided.

**Job location**: Chennai

**Salary**

For Experienced Salary Up to **4LPA +** Incentives

**Rounds of Interview**
- HR
- Manager Round

**Regards**

SIVA

Oxilum-HR

**Job Types**: Full-time, Permanent

**Salary**: ₹250,000.00 - ₹400,000.00 per year

**Benefits**:

- Provident Fund

Schedule:

- Night shift
- Rotational shift
- US shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Perungalathur, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Are you a Immediate Joiner?
- What is your Current and Expected CTC?

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- International voice process: 1 year (required)

Shift availability:

- Night Shift (required)

**Speak with the employer**
+91 8754546575

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