Concierge Associate

1 month ago

Gurugram Haryana, India IHCL Full time

Job Responsibilities
- Acting as the point of reference for guests who need assistance or information.
- Understanding customers needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel.
- Welcome customers upon entrance and confirm reservations.
- Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements.
- Understand customers needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel.
- Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations.
- Arrange events, excursions, transportation etc. upon request from hotel residents.
- Answer the phone and make reservations, take and distribute messages or mail and redirect calls.
- Respond to complaints and find the appropriate solution.

Job Requirements

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