Tm-pp Pondicherry

**Designation**:Territory Manager

**Updated**:October 09, 2024

**Location**:Maharashtra, India

**Organization**:Paints HO

**Goal**

**Key Result Area**

**Actions / Deployment**
- Loyalty Program Enrolment & Painter App Usage- Coordination with Loyalty program team for enrolment & adoption of digital solutions- Enrolment of the painters on the Sparkle loyalty program -KYC
Painter registration and activation (along with external agencies)- Driving Digital Adoption by enrolling, downloading & driving usage of the Painter App
Feedback on implementation gaps & features on the app- Financial Inclusion Support from Government schemes - to support painters on enrolment.- Community Engagement- Relationship Management with Contractors/ Painters- Relationship Management with 100-150 contractors/ painters in the area- Community engagement programs by planning events & activations.- Product Training- Coordination with applicators and contractors for training sessions at the painter academies- Product Training of painters/team etc - Database update.
Evolve the Training Tracker/ Calendar and incorporating training status- Contractor/ Painter Mapping - Coordination with dealers & contractors for billing & usage of ABG products- Complaint Handling & Technical Support- Technical Inspection at customer sites - Dealer complaint handling (Support for the channel sales teams)- Conduct all technical inspection like surface Preparation inspection to painting progress inspection and post painting inspection for fresh and repainting sites- 100% customers to be called within 4 hours of the complaint received. 97% of the complaint visits within 2 days. 5 days resolution of 90% of the Product complaints- Compensation on Product failure / reworks to be approved by supervisor & database maintained.
Product feedback to be shared with R&D.- Focus Product Establishment- Site Sampling & Implementation of new products, Business Development- Concept Testing - Sampling of new products with with painter community for validation. Coordination with Marketing team for sampling & NPD.- Planning of shop meets & product meets along with supervisor with product presentations.- Business development - Support Sales of ABG products and help convert customer sites for Contractors. Also support in upsell/ cross sell- Audit report of the trials to be shared with the respectiveteams.- Reports- Trackers - Monthly & weekly basis- Report of the potential contractors/ painters in the area along with Contractor meets conducted- Audit Reports shared with R&D team for feedback and trends in the market- Painter App usage report, Loyalty program database update- Customer Complaint Tracker- Training tracker - to build effective utilization of the painter academy**Qualifications**:
Graduate

**Minimum Experience Level**:
6-9 Years

**Report to**:
Management Trainee