![Centerline Clinic](https://media.trabajo.org/img/noimg.jpg)
Front Office Executive
6 days ago
**Customer Relation Executive Responsibilities**:
- Answer incoming calls from customers (local, national and international) and ensure increased walk-ins to the various clinics.
Billing, cash collection and book keeping.
- Improve customer service experience, create engaged customers and facilitate organic growth
- Understand and assimilate medical terms in order to have an educated conversation with the customer and better understand their needs
- Take ownership of customer’s issues and follow problems through to resolution
- Keep accurate records and document customer service actions and discussions using software systems provided
- Maintain an orderly workflow according to priorities
- Engage in patient counseling and assess patient satisfaction
- Follow up calls after a patient completes treatment - 1 month/3 month/6 month
**Required skills and qualifications**:
- Strong written and verbal communication skills
- Ability to communicate calmly and diplomatically with customers, co-workers, and visitors
- Keen attention to detail, especially involving checking forms and documents for proper information
- Working knowledge of Microsoft Office Suite or similar software
- Proficient in customer service
- Knowledge of medical insurance procedures
- Active listening and comprehension skills
**Job Types**: Full-time, Permanent
**Salary**: ₹12,000.00 - ₹15,000.00 per month
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Perintalmanna, Kerala: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- What is your salary expectation?
**Education**:
- Bachelor's (preferred)
**Language**:
- English (preferred)
- Arabic (preferred)
**Speak with the employer**
+91 8089037776
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