Front Desk Executive

3 weeks ago

Amritsar Punjab, India Sekhri Academy and Immigration Limited Full time

**Answering Inbound Calls:

- **
- Responding to incoming calls promptly and professionally.
- Providing information about products, services, and company details.
- Handling customer inquiries and resolving issues.

**Front Desk Duties**:

- Greeting visitors and clients in a friendly and welcoming manner.
- Managing the reception area, ensuring it is clean and organized.
- Directing visitors to the appropriate person or department.

**Customer Service**:

- Providing excellent customer service to callers and visitors.
- Addressing customer concerns, complaints, and inquiries effectively.
- Ensuring a positive customer experience.

**Appointment Scheduling**:

- Coordinating and scheduling appointments for clients or customers.
- Managing the appointment calendar efficiently.

**Call Routing**:

- Transferring calls to the relevant departments or individuals.
- Taking accurate messages and relaying them to the appropriate person.

**Data Entry**:

- Recording and updating customer information in the system.
- Maintaining accurate and organized records of calls and interactions.

**Administrative Support**:

- Assisting with administrative tasks as needed, such as filing, photocopying, and faxing.
- Managing and distributing incoming mail and packages.

**Handling Queries**:

- Responding to general inquiries about the company's products, services, or policies.
- Providing basic information about pricing, promotions, and other relevant details.

**Multitasking**:

- Balancing phone calls, walk-ins, and other responsibilities efficiently.
- Managing multiple tasks simultaneously.

**Professional Communication**:

- Communicating effectively with colleagues, clients, and visitors.
- Maintaining a professional and courteous demeanor in all interactions.

**Problem Resolution**:

- Identifying and resolving issues or concerns raised by customers or visitors.
- Escalating complex problems to the appropriate personnel.

**Adherence to Policies**:

- Following company policies and procedures in all interactions.
- Maintaining the confidentiality of sensitive information.

**Team Collaboration**:

- Collaborating with other team members to ensure seamless operations.
- Providing support to colleagues when necessary.

**Technology Utilisation**:

- Using computer systems and software to log and track calls and customer information.

**Job Types**: Full-time, Permanent

Pay: ₹10,000.00 - ₹18,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Front Desk Executive: 1 year (required)

**Language**:

- English (required)

Work Location: In person

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