Customer Engagement and Social Media Executive

2 months ago


Remote, India Metronome Tech Pvt. Ltd. Full time

**Key Responsibilities**:

- Collaborate closely with other departments such as Product, Marketing, and other stakeholders to align retention strategies with overall company goals.
- Evaluate and refine the current onboarding process to reduce time and increase user activation
- Implement streamlined onboarding procedures that minimize Friction and guide users quickly to the value of Capital Rush
- Continuously monitor the onboarding experience and make data-driven adjustments to improve user retention from the start.
- Preparing social media campaigns and executing them
- Continue monitoring and reporting to agencies, external stakeholders regarding their stats over mail and other convenient modes
- Preparing social media posts with the help of team members and uniquely running the campaigns
- Monitor and analyze the effectiveness of reward programs, adjusting them based on user feedback and engagement data.
- Leverage user data to create personalized experiences across the platform, from content recommendations to communication strategies
- Implement A/B testing to identify the most effective personalization techniques and continuously refine these approaches
- Develop targeted communication and reward strategies For each user segment to enhance retention and user satisfaction
- Collaborate with the tech team to enhance bot capabilities, ensuring they contribute positively to user retention.

**Qualifications**:

- Bachelor’s degree in Marketing, Business, or a related field
- Proven experience in customer retention, marketing, or customer success roles, preferably within the gaming or tech industry
- Strong understanding of user experience, rewards programs, personalization, and customer engagement strategies
- Ability to work independently and drive initiatives from concept to execution

**What We Offer**:

- Opportunity to work in a dynamic and fast-growing gaming company
- Professional development and growth opportunities
- Flexible working hours and remote opportunity

**Job Types**: Full-time, Permanent

Pay: ₹21,000.00 per month

Schedule:

- Day shift
- Monday to Friday

**Education**:

- Bachelor's (required)

**Experience**:

- Social media marketing: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: Remote


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