Relationship Officer
4 weeks ago
**Designation: Loan Officer**
**Department: Lead Management System (LMS)**
**Role/Functional Area: Tele Sales / Outbound Telecalling**
**Experience: 0 -3years**
**Language Fluency: English + Odia/ Assamese**
**Salary: As per company Norms**
**Roles & Responsibilities**:
- **Prospecting with suspect leads**. A suspect is a person who has still not decided on taking
a loan.
**Converting a suspect to a prospect. This involves the following**:
- Establishing contact with the prospect, this could involve several calls and may need a
call at a time beyond office hours.
- This will also involve making calls at different times in order to achieve success.
- Need analysis
- Eligibility profiling
- Setting up an appointment
- Follow up with the prospect post every meeting with the sales officer until conclusion
**Basis feedback from the prospect, seek interventions from the senior sales resource or**
by your own-self in satisfying customer needs with the objective of converting the
prospect to a customer.
**Responsible for conversion of suspects to prospects to customers.**
**Provide support to the sales team in increasing conversions by**:
- Prompt calling to all suspects / prospects
- Timely follow up with all prospects
- Cordial relationships with the sales officer mapped, collaborating with the sales officer
in providing feedback, seeking feedback from him on your performance
- **Responsible for complete knowledge of company products and policies as well as those**
**of competition.**
**Responsible for quality of the conversation, which entails the following**:
- Accuracy
- Product Knowledge
- Appraisal Skills
- Punctuality & TOS
- TAT commitments
**Ability to handle objections.**
**Updating the software. **One must capture their conversation with the customer
effectively such that a third person is able to carry on the conversation with the
customer where they left off.
**Generating References**:The quality of conversation and ability to connect with the
customer is also reflected in the number of references that they generate.
**Providing market feedback to the supervisor**: It is important to share with one’s
supervisor any trends that one comes across whilst speaking to a prospect. Examples
could be objections from prospects regards the processing fee being charged by us vis-à
- vis the same being charged by a specific competitor.
- communication skills & at least 0.6months tele-calling experience_
- Relevant work experience in sales, marketing, promotions or telemarketing_
Pay: ₹250,000.00 - ₹300,000.00 per year
**Benefits**:
- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Food provided
- Health insurance
- Internet reimbursement
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Commission pay
- Joining bonus
- Performance bonus
- Quarterly bonus
- Yearly bonus
Application Question(s):
- Do you Speak Assamese?
- What is your current Location ?
**Experience**:
- Sales: 1 year (required)
- Customer service: 1 year (required)
**Language**:
- Odia (required)
Work Location: In person
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