Tele Caller Executive

7 months ago


Laxmi Nagar Delhi Delhi, India NGOGuru Pvt Ltd. Full time

Job Summary:
Key Responsibilities:

- **Outbound Calls**: Make outbound calls to potential and existing customers to introduce products or services.
- **Customer Interaction**: Engage with customers in a professional and friendly manner to build rapport and trust.
- **Product Knowledge**: Provide detailed information about the products or services offered by the company.
- **Query Resolution**: Address customer queries and concerns promptly and effectively.
- **Sales Targets**: Achieve daily, weekly, and monthly sales targets and other KPIs set by the management.
- **Feedback**: Collect and record customer feedback, preferences, and market intelligence.
- **Follow-up**: Conduct follow-up calls to ensure customer satisfaction and repeat business.
- **Database Management**: Update and maintain accurate records of calls, customer details, and interactions in the CRM system.
- **Compliance**: Ensure adherence to company policies and procedures, including data protection and privacy regulations.
- **Team Collaboration**: Work closely with team members and other departments to achieve common goals.

Qualifications:

- **Education**: High school diploma or equivalent; a bachelor's degree in any field is a plus.
- **Experience**: Previous experience in telecalling, customer service, or sales is preferred.
- **Skills**:

- Excellent verbal communication skills.
- Strong persuasive and negotiation skills.
- Ability to handle rejection and remain resilient.
- Good organizational and time management skills.
- Basic understanding of sales principles and customer service practices.
- **Language**: Proficiency in [insert required languages, e.g., English, Spanish, etc.].

Personal Attributes:

- **Positive Attitude**: Maintain a positive and professional demeanor at all times.
- **Empathy**: Show empathy and understanding towards customers' needs and concerns.
- **Self-Motivated**: Highly motivated and target-driven with a proven track record in sales.
- **Adaptability**: Ability to adapt to changing environments and tasks.
- **Team Player**: Ability to work well in a team setting and collaborate effectively.

Working Conditions:

- **Work Environment**: Office setting/Remote work depending on company policy.
- **Hours**: [Specify working hours, e.g., 9 AM - 6 PM, Monday to Friday, with occasional weekends.

Pay: ₹8,824.87 - ₹35,162.78 per month

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- tele sales: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person


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