Associate Sme

1 month ago

Bengaluru Karnataka, India Microland Full time

**Required Skills**:
Technology | Infrastructure Monitoring Tool - Nagios
Domain | IT in Banking | Customer Support
Behavioral | Aptitude | Communication

**Education Qualification**:
Any Graduate (Engineering / Science)

**Certification Mandatory / Desirable**:
Technology | NMC

As a Level 3 Nexthink Administrator, you will be the senior expert responsible for the strategic design, optimization, and advanced management of our Nexthink environment. You will collaborate with Level 1 and Level 2 administrators, drive innovation, and ensure the Nexthink platform delivers actionable insights for enhancing the digital experience of our organization.

Key Responsibilities:
1. Nexthink Platform Architecture:

- Lead the strategic planning and design of the Nexthink platform, ensuring alignment with organizational goals.
- Implement high-availability, redundancy, and scalability solutions.
- Oversee complex platform migrations and upgrades.

2. Advanced Troubleshooting and Problem Resolution:

- Investigate and resolve complex and critical digital experience issues.
- Collaborate with Level 2 administrators and provide expert-level support.

3. Customization and Development:

- Develop and maintain advanced custom Nexthink modules, probes, scripts, and integrations to extend platform functionality.
- Drive innovation by identifying and implementing new features and enhancements.

4. Data Analytics and Insights:

- Utilize advanced data analysis and machine learning techniques to derive actionable insights from Nexthink data.
- Create advanced dashboards, reports, and predictive analytics for digital experience optimization.

5. Documentation and Knowledge Sharing:

- Maintain comprehensive documentation of Nexthink configurations, changes, and best practices.
- Mentor and train junior administrators, sharing expertise and best practices.

6. Strategic Planning:

- Collaborate with IT and business stakeholders to align Nexthink strategies with organizational objectives.
- Stay updated on industry trends and emerging technologies, making recommendations for Nexthink enhancements.

Qualifications:

- Bachelor s degree in Information Technology or a related field (or equivalent experience).
- 5+ years of hands-on experience with Nexthink ad

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