Customer Support Executive

2 weeks ago


Pune, India Abhinav IT Solutions Pvt Ltd Full time

Job Description for BPO Role:
The BPO role involves providing customer support, addressing inquiries, and processing transactions. It requires maintaining service quality, accuracy, and efficient communication.

Key Responsibilities:
Issue Resolution: Resolve customer concerns, troubleshoot problems, and provide effective solutions.

Data Entry: Accurately enter and update customer information and transaction details in the system.

Process Adherence: Follow established processes, guidelines, and protocols to ensure consistent service delivery.

Quality Assurance: Maintain high service standards, ensuring customer satisfaction and compliance with company policies.

Multitasking: Handle multiple tasks simultaneously while maintaining attention to detail and efficiency.

Qualifications:
Education: High school diploma or equivalent; some roles may require higher education.

Communication Skills: Strong verbal and written communication skills in the relevant language(s).

Customer Service Orientation: Prior experience in customer service or call center is beneficial.

Computer Literacy: Proficiency in using computer systems, software, and data entry.

Problem-Solving: Ability to analyze situations and provide effective solutions.

Adaptability: Flexible to work in shifts, adapt to changing processes, and handle varying customer needs.

**Salary**: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

Work Location: In person

**Speak with the employer**
+91 7767008615



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