![Abhinav IT Solutions Pvt Ltd](https://media.trabajo.org/img/noimg.jpg)
Customer Support Executive
2 weeks ago
Job Description for BPO Role:
The BPO role involves providing customer support, addressing inquiries, and processing transactions. It requires maintaining service quality, accuracy, and efficient communication.
Key Responsibilities:
Issue Resolution: Resolve customer concerns, troubleshoot problems, and provide effective solutions.
Data Entry: Accurately enter and update customer information and transaction details in the system.
Process Adherence: Follow established processes, guidelines, and protocols to ensure consistent service delivery.
Quality Assurance: Maintain high service standards, ensuring customer satisfaction and compliance with company policies.
Multitasking: Handle multiple tasks simultaneously while maintaining attention to detail and efficiency.
Qualifications:
Education: High school diploma or equivalent; some roles may require higher education.
Communication Skills: Strong verbal and written communication skills in the relevant language(s).
Customer Service Orientation: Prior experience in customer service or call center is beneficial.
Computer Literacy: Proficiency in using computer systems, software, and data entry.
Problem-Solving: Ability to analyze situations and provide effective solutions.
Adaptability: Flexible to work in shifts, adapt to changing processes, and handle varying customer needs.
**Salary**: ₹10,000.00 - ₹15,000.00 per month
**Benefits**:
- Health insurance
Schedule:
- Day shift
Supplemental pay types:
- Overtime pay
Ability to commute/relocate:
- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Higher Secondary(12th Pass) (preferred)
Work Location: In person
**Speak with the employer**
+91 7767008615
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