Customer Service Executive- International Voice

3 weeks ago


Mumbai, India Tata Consultancy Services Full time

Grade
- BPOZ/1/2

Skill
- Customer service executive

Location
- Mumbai

JD
- Explaincompany's features, products, and services
- Makebilling adjustments in accordance with company policies
- Assistcustomers with service or feature modifications on account
- Respondto any disruption of service issues
- Opentrouble ticket depending on the nature of the service issue
- Analyse,isolate and diagnose customer service trouble
- Routeticket to appropriate department for resolution
- Provideexisting trouble ticket status to customers
- Coordinatecustomer premise visit with on-ground team
- Escalatecustomer complaints in accordance with company polices
- Applycard payments, funds transfer & check payments to customer accounts
- &nb



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