Call Quality Auditor- Bpo

2 weeks ago


Mohali Punjab, India KV Marketing Solutions Full time

We are hiring for the "Quality Analyst" profile for our Mohali office.

**Job Responsibilities-**
- Participate in the design of call monitoring formats and quality standards.
- Performs call monitoring and provides feedback to the agents.
- Use a quality monitoring data management system to compile and track performance at team and individual levels.
- Participate in customer and client listening programs to identify customer needs and expectations.
- Provide actionable data to various internal support groups as needed.
- Prepare and analyze internal and external quality reports for management staff review.
- Perform other duties as assigned.

**Qualification and Skills Set-**
- Minimum 3 years of relevant Experience.
- Bachelor Degree a must. Excellent verbal, written and interpersonal communication skills;
- Must be self-motivator and self-starter;
- Exceptional listening and analytical skills;
- Solid time management skills;
- Must be proficient with Microsoft Office (intermediate Word, basic Excel);

Pay: ₹28,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Morning shift

Supplemental Pay:

- Overtime pay

Ability to commute/relocate:

- Industrial Area, Sector-83, Mohali - 160055, Punjab: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Call Auditing: 3 years (required)


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