Receptionist
2 months ago
**Job Summary**:
**Key Responsibilities**:
- **EPBX (Electronic Private Branch Exchange)**: Experience in managing multi-line phone systems to answer, transfer, and forward calls efficiently.
- **Front Desk Operations**: Greet and welcome visitors, clients, and guests in a professional and courteous manner.
- **Telephone Management**: Answer, screen, and forward incoming calls, ensuring that all inquiries are handled promptly and accurately.
- **Visitor Management**: Maintain visitor logs and ensure that all guests are directed to the appropriate staff member or department.
- **Client Assistance**: Provide information to clients regarding services, travel packages, and general queries.
- **Appointment Scheduling**: Manage appointment bookings for clients and staff, ensuring efficient scheduling and coordination.
- **Mail & Correspondence**: Handle incoming and outgoing mail, packages, and other communications, distributing them to the appropriate departments.
- **Administrative Support**: Assist in maintaining office supplies, managing calendars, and supporting the team with clerical tasks as needed.
- **Customer Service**: Respond to customer inquiries and complaints with professionalism, providing solutions or directing them to the relevant department.
**Qualifications**:
- High school diploma or equivalent; additional qualifications in Office Administration or related fields are a plus.
- Minimum of 1-2 years of experience in a receptionist or front desk role.
- Excellent verbal and written communication skills.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook).
- Strong organizational and multitasking abilities.
- Friendly, approachable, and professional demeanor.
- Ability to handle stressful situations with calmness and professionalism.
**Preferred**:
- Experience in the travel or tourism industry.
- Familiarity with office management systems and procedures.
- Ability to manage customer expectations and resolve queries efficiently.
**Job Types**: Full-time, Permanent
Pay: ₹9,000.00 - ₹20,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Commuter assistance
Schedule:
- Day shift
- Weekend availability
Supplemental Pay:
- Yearly bonus
Ability to commute/relocate:
- Kalyani Nagar, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Microsoft Office: 1 year (required)
- Front desk - Receptionist: 1 year (required)
**Language**:
- English (required)
Work Location: In person
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