Subject Matter Expert

3 weeks ago

Chennai, India ADCI MAA 15 SEZ Full time

1+ years’ experience in program or project management
- Experience interpreting data to make business recommendations
- An understanding of and passion for e-commerce
- Work experience is preferred (5+ years). Relevant experience in Operations with exposure to Sales, post sales, Account Management will be an added advantage
- Exposure to retail buying, retail planning & allocation, product/project management, marketing or e-commerce will be a plus
- Proven analytical skills and demonstrated ability to manage the business “by the numbers”
- Strong organizational and project management skills, including prioritizing, scheduling, and time management
- Operate in a fast-moving and sometimes ambiguous environment with full control and responsibility of achieving business objectives
- Develop original ideas, approaches, and solutions to typical, unusual or difficult situations or problems
- Ability to work in teams and ultimately focus on delivering results with high standards
- Proactive attitude, detail-oriented, and a team player
- Proficient in Excel

Job summary

About the Role

As an Subject Matter Expert as part of Amazon Retail Systems, you will have the exciting opportunity to help shape and deliver on a strategy for managing Amazon vendors.

Also you will look into operational aspects of their business with Amazon, root cause analysis of issues and opportunities affecting the vendor’s business. Please note that you will be expected to specifically work on transactional but business critical activities and have a hands-on approach.

Key job responsibilities

Responsibilities Include
- Success will be measured by the performance of your task and deliverables on input metrics
- Execute tasks geared towards adding selection, reducing defects, increasing revenue and reducing costs for our customers
- Identifies gaps and drives improvement/ optimization initiatives that work toward a metric improvement within processes/functions at site level
- Develops processes or tool components with documented SOPs for new processes or activities undertaken by the function
- Audits completed tasks to verify sustained impact and partners with Catalog Managers to validate impact
- Drives continuous improvement and contributes to COE (Correction of Error) process by documenting any issues/RCAs/action planning in functional area and owns specific action or change
- Work with internal Amazon teams to improve operational aspects of their business in providing a great consumer experience
- Support the launches of new programs, categories and features
- Willingness to take initiatives & responsibilities including willingness to work on weekends, and outside of the "standard" work day
- Experience in managing high priority queues
- Advanced proficiency in SQL,VBA & Python is a plus

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