Soft Skills Trainer

3 weeks ago


Malad Mumbai Maharashtra, India Traya Health Full time

**Location-Malad (Immediate Joiner)**

**Job Description-**

**Key Responsibilities-**
- Design and deliver comprehensive soft skills training programs tailored to the needs of customer service executives within the BPO industry.
- Utilize your expertise in communication, empathy, problem-solving, conflict resolution, and other relevant soft skills to enhance the performance and effectiveness of customer service teams.
- Develop training materials, modules, and resources that are engaging, interactive, and relevant to the BPO context.
- Conduct training sessions using a variety of methods, including classroom training, workshops, role-plays, simulations, and e-learning platforms.
- Provide individual coaching and feedback to customer service executives to help them improve their soft skills and deliver exceptional service to customers.
- Collaborate with BPO operations managers and team leaders to identify training needs and develop targeted solutions to address performance gaps.
- Stay updated on industry trends, best practices, and emerging technologies in customer service and soft skills training.
- Assess the effectiveness of training programs through participant feedback, evaluations, and performance metrics, and make necessary adjustments to improve outcomes.
- Ensure compliance with company policies, procedures, and quality standards in all training activities.
- Maintain accurate records of training activities, attendance, and performance outcomes.

**Qualifications-**
- Bachelor's degree in Business Administration, Human Resources, Communication, or a related field.
- In-depth understanding of the BPO environment, including its challenges, requirements, and best practices.
- Excellent communication, presentation, and facilitation skills, with the ability to engage and motivate learners effectively.
- Ability to work independently and collaboratively in a fast-paced, dynamic environment.
- Certification in training and development (e.g., CPTD, CPLP) is a plus.
- Flexibility to adapt training programs to meet changing needs and priorities.

**Salary**: ₹70,000.00 - ₹80,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Fixed shift

Supplemental pay types:

- Performance bonus

Work Location: In person

**Speak with the employer**

+91 8111875823


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