Collections-collection Process Review Officer
4 weeks ago
Department- Collections-PRU- Job posted on- Feb 16, 2024- Employee Type- Permanent-Sales Vertical- Experience range (Years)- 0 - N.A.**Group Company**: HDFC Bank Limited
**Designation**: Collections-Collection Process Review Officer (219_703_100140)
**Office Location**: JAMSHEDPUR - JHARKHAND, JAMSHEDPUR - JHARKHAND
**Position description**:
Sr Collection Officer-Unsecured
**Primary Responsibilities**:
- Meet the Business Targets of Resolution, Rollback and Normalization Follow up for Settlement and Pre NDC Conversions
- Capture accurate Feedbacks and trails in Collection System 100% coverage on accounts Increase and provide appropriate Attempt Intensity on Accounts.
- Provide Accurate Reason Codes and feedbacks on Accounts Follow up on exception cases
**Additional Responsibilities**:
- Coverages-Trails-Intensity
**Educational qualifications preferred**
- **Category**: Bachelor's Degree
- **Academic score**: Pass
- **Institution tier**: Any
**Required Certification/s**:
**Required work experience**
- **Industry**: Banking/NBFC Preferred
- **Role**: Collections/Customer Service
- **Years of experience**: 0 to 2
**Key Performance Indicators**:
Resolution, Rollback & Normalization
**Required Competencies**:
Result Orientation, Team Work, Customer Service
**Required Knowledge**:
Excel and MS office
**Required Skills**:
Negotiation skills, communication skills, Influencing skills & Time Management
**Required abilities**
- **Physical**: Travel if required
**Specific requirements**
- **Travel**: Travel if required
- **Vehicle**: NA
**Other details**
- **Contract Types**: Permanent
- **Compliance Related**: No
- **Union Affiliation**: No
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