Guest Relations Executive

2 days ago

Bengaluru, India Olive By Embassy Full time

**Guest Relation Executive**

**Job Purpose**:
Olive Residences is the new-age co-living company on a mission to bring immense value to its hospitality business partners. Olive intends to connect with prospective property owners to bring institutional scale to managed residential properties, serviced apartments, and unbranded boutique business & leisure hotels.

**Guest Relations Executive Duties and Responsibilities.**
- Training and supporting office staff.
- Schedule shifts for hotel staff
- Ensure great customer experience.
- Handle customer complaints
- Conducting performance reviews with the front desk staff.
- Generating reports and feedback or presentation to the general manager.
- Verifies that accurate room status information is maintained and properly communicated.
- Guest Relations Executive will have a thorough understanding of the equipment they’re working with.
- GRE will watch the video surveillance footage is it’s being recorded.
- GRE will be focused and observant so that whenever they witness something unusual, suspicious or questionable they are able to make a detailed note of it and report the same.
- If a GRE sees something illegal on one of their monitors, they will contact the appropriate person at the appropriate time. The same will be documented in the logbook.
- GRE would generate a report daily for each property.
- GRE would have front office knowledge.
- Full understanding of hotel PMS
- Thorough understanding of front office SOP’s - Check-in, check-out, early check in, late check, room upgradation, etc.

**Guest Relations Executive Skills.**
- Attention to Detail - GRE will be able to identify small, seemingly insignificant details that most people would overlook.
- Ability to Multitask -Even when a GRE receives a phone call or has to speak to a colleague, they will always be keeping an eye on the monitors.
- Ability to Work Independently - GRE will not interact with very many people. Because it is important that they’re able to work and stay alert without constant supervision.
- Communication Skills - Guest Relations Executive will have adequate written and verbal communication skills.
- Radio Communication Systems - GRE will Communicate with Security Guards, Supervisors, or Managers via a radio receiver/as assigned/as provided.

**Job Types**: Full-time, Permanent, Fresher

**Salary**: Up to ₹25,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift
- Morning shift
- Rotational shift

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